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IIBMS – WHEN AN EMPLOYEE SAYS HE IS HIV POSITIVE

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NO.6 IIBMS – WHEN AN EMPLOYEE SAYS HE IS HIV POSITIVE IIBMS – WHEN AN EMPLOYEE SAYS HE IS HIV POSITIVE Chemtech was a chemical firm employing nearly 1,500 people.  Since the company Was operating in a sheltered economic environment, the organizational focus for Many years was on technology and manufacturing.  There was little accent on marketing.  But a liberal import regime heralded by the Government of India galvanized the management into sprucing up its sales and marketing team.  A number of people were being hired from outside the company in a long overdue exercise of giving a customer – oriented focus to the company’s operations.  a few employees were also being promoted from within.  In a professional career spanning over two decades in personnel function in different companies, Aparojit Das, Vice-president (HRD), was closely involved with the hiring interviews.  And he had always chosen well even while most of his contemporaries had been expressing disillusionment with the interview as a medium of getting the right candidate for the right job.             The secret of his success lay in a technique he had worked to perfection.  As a candidate walked in for an interview, Das would quickly size him up for a first impression.  Subsequently, the whole tenor of his questioning over the period of the interview would be aimed at destroying that impression.  If the first impression was favourable and if it persisted till the end of an interview or if an unfavourable impression turned otherwise by the end, Das had an intuitive feeling that he had a good candidate on his hands.  Of course, the assessment already made by the concerned divisional head regarding specific job requirements would be a major benchmark in the final selection of a candidate.             Das knew, however, that if he had chosen people well, it was not because of any particular skill but because he was simply lucky.             That morning, as he looked at the folder lying in his desk, Das wondered whether he was finally running out of luck.  The folder contained dossiers of two candidates who have been interviewed at various levels over the previous month.  As a part of the final assessment, Das himself had met them individually an hour ago.  Both were internal candidates, presently working as sales executives and seeking promotion to the post of the sales manager to be based at the head office of the company.  Both were highly recommended by the company’s vice – president (sales) for the post.             The first dossier was of Prem Sagar who had been with Chemtech for five years.  Sagar had worked his way up and understood the company’s product and their markets.  He was very keen to take on new responsibilities.  The second was of Arvind Vardhan who had joined the company only the previous year.  He seemed confident, sensitive to others points of view, a self starter, and a good team player. Das’s maiden impression was that Vardhan was a natural salesperson and it persisted, however hard he tried to disprove himself.  He was clearly in favour of Vardhan.             It was when he was about to terminate the interview that Vardhan said “Mr. Das, there is something that I think I must mention in all fairness.  But before I do so, I need to have your word that what I tell you will remain between the two of us.”  You have my word,” said Das.  “I have been declared HIV positive,” said Vardhan, “the tests came last week.             If Das panicked, he did not show it.  “I don’t see how it can affect your chances of promotion,” he said, in a voice that, much to his own surprise, lacked conviction.  “I think we should talk about this separately,” he continued, trying hard to retain composure.  “I will get back to you.  In the meantime, take care.”             Later, alone in his cabin, Das found the burden of having to make a decision lying heavily upon him.  The company’s standing orders stated that no physical disability or even a chronic health problem should come in the way of a promotion as long as it does not interfere with a performance directly.  But there were two major issues, as Das saw them.  First, although the HIV infected people were known to work productively for years, the risk of developing active AIDS at any point of time was real. Recovery from even a temporary about of illness such as pneumonia for example, would be longer, reducing the pace of work and affecting performance on the job.  This was an angle which had to be borne in the mind while giving a promotion.  Second, could the confidentiality of the information given by Vardhan be retained at all for long?   It was important that two other persons be informed quickly – the company’s managing director because this was the first – ever case of its kind in the history of the company, and the vice-president (sales) because he was Vardhan’s functional head.             Das further thought that once it was leaked, everyone in the company would know quickly enough.  Although there was no danger of contagion from casual contact, people would surely be prejudiced against Vardhan which in turn would affect his ability to deal with them.  Das wondered whether in such a scenario Vardhan could be entrusted with a responsibility which in its very nature involved greater interaction with people and higher pressure of work.  On the other hand, Vardhan deserved the promotion on sheer merit.  To deny what was due to him would be unfair. Question: What should Das do? IIBMS – WHEN AN EMPLOYEE SAYS HE IS HIV POSITIVE At Global Study Solutions, we take immense pride in our ability to offer specialized support to students pursuing various programs at IIBMS (Institute Indian Institute of Business Management & Studies). Our dedicated team comprises experienced professionals who excel in crafting precise and well-researched solutions for assignments and case studies across different disciplines and courses. Our commitment

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IIBMS – “ WHOSE SIDE ARE YOU ON, ANYWAY ?”

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NO.4 IIBMS – “ WHOSE SIDE ARE YOU ON, ANYWAY ?”  IIBMS – “ WHOSE SIDE ARE YOU ON, ANYWAY ?” It was past 4 pm and Purushottam Kshirsagar was still at his shopfloor office.  The small but elegant office was a perk he was entitled to after he had been nominated to the board of Horizon Industries (P) Ltd., as workman – director six months ago.  His shift generally ended at 3 pm and he would be home by late evening.  But that day, he still had long hours ahead of him. Kshirsagar had been with Horizon for over twenty years.  Starting off as a substitute mill-hand in the paint shop at one of the company’s manufacturing facilities, he had been made permanent on the job five years later.  He had to formal education.  He felt this was a handicap, but he made up for it with a willingness to learn and a certain enthusiasm on the job.  He was soon marked by the works manager as someone to watch out for.  Simultaneously, Kshirsagar also came to the attention of the president of the Horizon Employees’ Union who drafted him into union activities. Even while he got promoted twice during the period to become the head colour mixer last year, Kshirsagar had gradually moved up the union hierarchy and  had been thrice elected secretary of the union. Labour-management relations at Horizon were not always cordial.  This was largely because the company had not been recording a consistently good performance.  There were frequent cuts in production every year because of go-slows and strikes by workmen – most of them related to wager hikes and bonus payments. With a view to ensuring a better understanding on the part of labour, the problems of company management, the Horizon Board, led by chairman and managing director Avinash Chaturvedi, began to toy with the idea of taking on a workman on the board.  What started off as a hesitant move snowballed, after a series of brainstorming sessions with executives and meetings with the union leaders, into a situation in which Kshirsagar found himself catapulted to the Horizon board as workman-director. It was an untested ground for the company.  But the novelty of it all excited both the management and the labour force.  The board members – all functional heads went out of their way to make Kshirsagar comfortable and the latter also responded quite well.  He got used to the ambience of the boardroom and the sense of power it conveyed.  Significantly, he was soon at home with the perspectives of top management and began to see each issue from both sides. It was smooth going until the union presented a week before the monthly board meeting, its charter of demands, one of which was a 30 per cent across-the-board hike in wages.   The matter was taken up at the board meeting as part of a special agenda. “Look at what your people are asking for,” said Chaturvedi, addressing Kshirsagar with a sarcasm that no one in the board missed.  “You know the precarious finances of the company.  How could you be a party to a demand that simply can’t be met?  You better explain to them how ridiculous the demands are,” he said. “I don’t think they can all be dismissed as ridiculous,” said Kshirsagar.  “And the board can surely consider the alternatives.  We owe at least that much to the union.”  But Chaturvedi adjourned the meeting in a huff, mentioning, once again to Kshirsagar that he should “ advise the union properly.” When Kshirsagar told the executive committee members of the union that the board was simply not prepared to even consider the demands, he immediately sensed the hostility in the room.  “You are a sell out,” one of them said. “Who do you really represent – us or them?” asked another. “Here comes the crunch,” thought Kshirsagar.  And however hard he tried to explain, he felt he was talking to a wall. A victim of divided loyalties, he himself was unable to understand whose side he was on. Perhaps the best course would be resigned from the board.  Perhaps he should resign both from the board and the union.  Or may be resign from Horizon itself and seek a job elsewhere.  But, he felt, sitting in his office a little later, “none of it can solve the problem. Question: What should he do? IIBMS – “ WHOSE SIDE ARE YOU ON, ANYWAY ?” At Global Study Solutions, we take immense pride in our ability to offer specialized support to students pursuing various programs at IIBMS (Institute Indian Institute of Business Management & Studies). Our dedicated team comprises experienced professionals who excel in crafting precise and well-researched solutions for assignments and case studies across different disciplines and courses. Our commitment to aiding students in achieving academic success aligns perfectly with the educational standards upheld by IIBMS Institute (Institute Indian Institute of Business Management & Studies). We understand the importance of delivering high-quality, customized solutions that meet the unique requirements of assignments and case studies within the institute\’s curriculum. Whether in MBA, EMBA, GMS, DMS, or any other programs offered at IIBMS Institute (Institute Indian Institute of Business Management & Studies), our team is equipped to provide expert guidance and meticulously crafted solutions. We prioritize accuracy, originality, and timely delivery; ensuring students receive the necessary assistance to excel academically. We are dedicated to fostering an environment of academic excellence and providing dependable support to the esteemed students of IIBMS Institute (Institute Indian Institute of Business Management & Studies). IIBMS Answer Sheets IIBMS Mumbai IIBMS Bangalore Customized Answer Solutions MBA Assignment Solutions EMBA Case Study Solutions GMS Answer Sheets DMS Assignment Help Professional Writing Assistance Tailored Academic Solutions Comprehensive Answer Sheets Specialized IIBMS Support Academic Writing Services Timely Submission Support Expertly Crafted Answers Personalized Guidance Reliable IIBMS Assistance Get expert assistance with your IIBMS Institute (Institute Indian Institute of Business Management & Studies) assignments and answer sheets from our professional academic writing services. Our team specializes in supporting students with IIBMS

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IIBMS – TRAVAILS OF A TRAINING MANAGER

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No.1 IIBMS – TRAVAILS OF A TRAINING MANAGER IIBMS – TRAVAILS OF A TRAINING MANAGER Ashwin Kumar, who had recently joined System, as a training manager, was feeling uneasy at the end of his first meeting with Pesu Shroff, the managing director of the company. Systems was a ten-year old unit employing 300 people.  It had a turnover of Rs. 25 crore the previous year.  The company traded in several products – both domestic and imported.  Nearly 80 percent of its turnover came from selling electronic component products which were assembled locally from imports of semi knocked – down kits.  The landed cost of its imports was about Rs. 10 crore last year.  The products had an assured demand in the country, with smuggled goods from Taiwan and Korea providing whatever little competition there was.  The company had been operating in a seller’s market for years and, as a result, most of its activities were production oriented rather than market oriented. Early during the current financial year, the Government of India had announced, as a part of its economic liberalization strategy, several policy measures which made imports costlier.  All imports had to be financed by exports – there were restrictions on margin money and interest rates for working capital had shot up at one stroke.  With little export income in its account, Systems had no choice but to discontinue importing SKD kits. The company management had three option before it. First, to build up its domestic trading activity rapidly ; second, to assemble at least a few of the component products from raw materials sourced locally and third, pursue after-sales service aggressively both to generate revenue in the short run and to establish an enduring client-base for the company’s products in the long run. Invariably, this meant that the survival of Systems depended on how quickly it could train its people – beginning from a handful of sales engineers – to become  market – centred and customer – friendly in their approach to business. “ The days of easy revenue money are over for us,” Shroff had told Kumar, who had a formal training in HRD and had been an officer in the training cell of a multinational firm before signing up with Systems.  “We have to compete now in the marketplace and sell hard to be able to secure orders.  Times are changing.  We have to change too.  And that is where you come in.  It will be your responsibility, as the training manager, to ensure that people here acquire marketing skills,” he said, adding, as a clincher, “Frankly, have always felt that a salesman is born, not trained.  I have had no belief in non-technical training.  In fact, have found no need so far for a training manager at Systems.  But I am prepared to do anything to get more sales.” That punching was what had made Kumar uneasy.  But he decided to let it pass.  Over the next few days, Kumar got busy evolving specific training packages for workers, shop – floor supervisors, administrative staff and senior functional executives and an intensive module for field salesman.  Deciding to start with the salesman first, he met the sales manager to ask him to depute 10 salesmen for a training session the next day.  The sales manager was skeptical and only half – heartedly consented to release people for the two – day training. The session was a disaster.  No one showed any interest in the proceedings. In fact, one of the salesmen came up to him during the coffee break and said, “You see, all this is a waste of time.  Take the client for a drink and you get the sale. It is as simple as that.  It has worked in the past and it will work in the future.” Kumar laughed it off but the message had been delivered. The attendance for the second day session was thin.  This lack of interest was again obvious at the session for workers next day.  The works manager who had originally agreed to the idea was vague about the absence of so many workers at the training session.  “They are sick, I believe,” he said, making no attempts to hide his feeling that to him to whole thing was a big joke. Kumar had encountered such resistance in the company where he had worked earlier.  He also knew that his training capsule was very effective.  He was aware that training needs were universal for all companies and so were the training techniques which were also easily transferable from one set of working conditions to another and from one industry to another.  He also knew that he had the aptitude and interest to become a professional trainer. But Kumar began to realize that he had made a few tactical errors in his particular case.  He should have perhaps asked Shroff to personally inaugurate the training session to give the whole exercise an air of formality and, more importantly, of authority.  He should have perhaps started with the module for senior executives first. “I must find a way out of this and bring everyone round.  There is simply no way I am going to accept failure. Whatever damage there has been must be undone.  I must do something,” he said to himself. 1)  What should he do? IIBMS – TRAVAILS OF A TRAINING MANAGER At Global Study Solutions, we take immense pride in our ability to offer specialized support to students pursuing various programs at IIBMS (Institute Indian Institute of Business Management & Studies). Our dedicated team comprises experienced professionals who excel in crafting precise and well-researched solutions for assignments and case studies across different disciplines and courses. Our commitment to aiding students in achieving academic success aligns perfectly with the educational standards upheld by IIBMS Institute (Institute Indian Institute of Business Management & Studies). We understand the importance of delivering high-quality, customized solutions that meet the unique requirements of assignments and case studies within the institute\’s curriculum. Whether in MBA, EMBA,

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IIBMS – DETERMINING PAY RAISE

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NO. 2 IIBMS – DETERMINING PAY RAISE IIBMS – DETERMINING PAY RAISE The Scientific Equipment Manufacturing company is a small manufacturing unit located in Peenya, Bangalore.  The company is non-unionised and manufactures analytical equipment for hospital laboratories. Approximately one year ago, the manager of the Component Assembly Department established three production goals for the department.  The goals were: (i) reduce raw material storage costs by 10 per cent ; (ii) reduce variable labour costs (i.e. overtime) by 12 per cent; and (iii) decrease the number of quality rejects by 15 per cent.  The manager told the six unit supervisors that the degree to which each supervisor or exceeded these goals would be one of the major inputs for their merit – pay increases for the year.  In previous years, merit increases were based on seniority and an informal evaluation by the department manager. The six supervisors worked on separate but similar production lines.  A profile of each supervisor is as follows: Amitha Aged 28, single; three years with the company after receiving her degree from the Bangalore University.  Has a job offer from another company for a similar job that provides a substantial pay increase over her present salary.  The scientific Equipment does not want to lose Amitha because her overall performance has been excellent. Shindhe Aged 32, married with three children; three years with the company, high school education.  One of the most stable and steady supervisors.  However, he supervise a group of workers who are known to be unfriendly and uncooperative with him and other employees. Anandan Aged 34, married with four children; high school equivalent learning; one year with the company.  Came to Karnataka six years ago from Tamil Nadu.  A steady worker, well-liked by his co-workers, but has difficulty in learning the local language.  He has, therefore, problems of communication within his group and with others. Hemalatha Aged 29, divorcee with three children, two years with the company ; high school education.  Since her divorce one year ago, her performance has begun to improve.  Prior to that, her performance was very erratic; with frequent absences.  She is the sole support for her three children. Eshwar Murthy Aged 27, single; two years with the company, college graduate.  One of the best liked employees at Scientific Equipment. However, he has shown a lack of initiative and ambition on the job. Appears to be preoccupied with his social life, particularly around his recently purchased house. Cheriyan Aged 24, married with no children; one year with the company after graduating from a local college.  First full – time job since graduation from college.  He is liked by all employees and has exhibited a high level of enthusiasm for his work. Exhibit 11.3 presents summary of the performance of the six supervisors’ during the past year.  The data include the current annual salary, the performance level on the three goals, and an overall evaluation by the department manager. The new budget for the upcoming year has allocated a total of Rs. 1,40,000 for supervisory salaries in the Component Assembly Department, Rs. 40,000, increase from last year.  The management has indicated that salary increases should range from five per cent to 12 per cent of the supervisors’ current salaries and should be tied, as closely as possible, to their performance. In making the merit-pay increase decisions, the following points should be considered. The decisions will likely set a precedent for future salary and merit increases. Salary increases should not be excessive, but should be representative of the supervisor’s performance during the past year. It is hoped that the supervisors develop a clear perception that performance will lead  to monetary rewards and that this will serve to motivate them to even better performance. The decisions should be concerned with equity, that is, they ought to be consistent and comparable with each other. The company does not want to lose these experienced supervisors to other firms. The management of this company not only wants the supervisors to be satisfied with their salary increases, but also to further develop the feeling that Scientific Equipment Manufacturing is a good company for advancement, growth and career development. Instructions for the exercise Each person in the class should individually determine the Rupee amount and percentage increase in salary for each of the six supervisors, Individual decisions should be justified by a rationale or decision rule. After each individual has reached a decision, the group will convene and make the same decision as noted in (1) above. After each group has reached a decision, a spokesperson for each group will present the following information to the full class: a) The group’s decision concerning merit pay increase for each supervisor (rupee and percentage) b) The high, low and average individual decisions in the group. c) A rationale for the group’s decision. IIBMS – DETERMINING PAY RAISE At Global Study Solutions, we take immense pride in our ability to offer specialized support to students pursuing various programs at IIBMS (Institute Indian Institute of Business Management & Studies). Our dedicated team comprises experienced professionals who excel in crafting precise and well-researched solutions for assignments and case studies across different disciplines and courses. Our commitment to aiding students in achieving academic success aligns perfectly with the educational standards upheld by IIBMS Institute (Institute Indian Institute of Business Management & Studies). We understand the importance of delivering high-quality, customized solutions that meet the unique requirements of assignments and case studies within the institute\’s curriculum. Whether in MBA, EMBA, GMS, DMS, or any other programs offered at IIBMS Institute (Institute Indian Institute of Business Management & Studies), our team is equipped to provide expert guidance and meticulously crafted solutions. We prioritize accuracy, originality, and timely delivery; ensuring students receive the necessary assistance to excel academically. We are dedicated to fostering an environment of academic excellence and providing dependable support to the esteemed students of IIBMS Institute (Institute Indian Institute of Business Management & Studies). IIBMS Answer Sheets IIBMS Mumbai IIBMS Bangalore Customized Answer Solutions MBA Assignment Solutions EMBA Case

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IIBMS – RISE AND FALL

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Case 4:  RISE AND FALL IIBMS – RISE AND FALL Jagannath (Jaggu to his friends) is an over ambitious young man.  For him ends justify means.            With a diploma in engineering.  Jaggu joined, in 1977, a Bangalore-based company as a Technical Assistant.  He got himself enrolled as a student in an evening college and obtained his degree in engineering in 1982.  Recognizing as Engineer-Sales in 1984.           Jaggu excelled himself in the new role and became the blue-eyed boy of the management.  Promotions came to him in quick succession.  He was made Manager-Sales in 1986 and Senior Manager-Marketing in 1988.           Jaggu did not forget his academic pursuits.  After being promoted as Engineer-Sales, he joined an MBA (part-time) programme.  After completing MBA, Jaggu became a Ph.D. scholar and obtained his doctoral degree in 1989.           Functioning as Senior Manger-Marketing, Jaggu eyed on things beyond his jurisdiction.  He started complaining against Suresh the Section Head and Prahalad the Unit Chief (both production) with Ravi, the EVP (Executive – Vice President).  The complaints included delay in executing orders, poor quality and customer rejections.  Most of the complaints were concocted.           Ravi was convinced and requested Jaggu to head the production section so that things could be straightened up there.  Jaggu became the Section head and Suresh was shifted to sales.           Jaggu started spreading his wings.  He prevailed upon Ravi and got sales and quality under his control, in addition to production.  Suresh, an equal in status, was now subordinated to Jaggu.  Success had gone to Jaggu’s head.  He had everything going in his favor-position, power, money, and qualification.  He divided workers and used them as pawns.  He ignored Prahalad and established direct link with Ravi. Unable to bear the humiliation, Prahalad quit the company.  Jaggu was promoted as General Manager.  He became a megalomaniac.           Things had to end at some point.  It happened in Jaggu’s life too.  There were complaints against him.  He had inducted his brother – in – law, Ganesh, as an engineer.  Ganesh was by nature corrupt. He stole copper worth Rs. 5 lakh and was suspended.  Jaggu tried to defend Ganesh but failed in his effort.  Corruption charges were also leveled against Jaggu who was reported to have made nearly Rs. 20 lakh for himself.           On the new-year day of 1993, Jaggu was reverted back to his old position- sales.  Suresh was promoted and was asked to head production. Roles got reversed.  Suresh became boss to Jaggu.           Unable to swallow the insult, Jaggu put in his papers.           Back home, Jaggu started his own consultancy claiming himself as an authority in quality management. He poached on his previous company and picked up two best brains in quality.           Fro 1977 to 1993, Jaggu’s career graph had a steep rise and a sudden fall.  Whether there would be another hump in the curve is a big question.   Questions: Bring out the principles of promotion that were employed in promoting     Jaggu. What would you do if you were (i) Suresh, (ii) Prahalad or (iii) Ravi? Bring out the ethical issues involved in Jaggu’s behaviour. IIBMS – RISE AND FALL At Global Study Solutions, we take immense pride in our ability to offer specialized support to students pursuing various programs at IIBMS (Institute Indian Institute of Business Management & Studies). Our dedicated team comprises experienced professionals who excel in crafting precise and well-researched solutions for assignments and case studies across different disciplines and courses. Our commitment to aiding students in achieving academic success aligns perfectly with the educational standards upheld by IIBMS Institute (Institute Indian Institute of Business Management & Studies). We understand the importance of delivering high-quality, customized solutions that meet the unique requirements of assignments and case studies within the institute\’s curriculum. Whether in MBA, EMBA, GMS, DMS, or any other programs offered at IIBMS Institute (Institute Indian Institute of Business Management & Studies), our team is equipped to provide expert guidance and meticulously crafted solutions. We prioritize accuracy, originality, and timely delivery; ensuring students receive the necessary assistance to excel academically. We are dedicated to fostering an environment of academic excellence and providing dependable support to the esteemed students of IIBMS Institute (Institute Indian Institute of Business Management & Studies). IIBMS Answer Sheets IIBMS Mumbai IIBMS Bangalore Customized Answer Solutions MBA Assignment Solutions EMBA Case Study Solutions GMS Answer Sheets DMS Assignment Help Professional Writing Assistance Tailored Academic Solutions Comprehensive Answer Sheets Specialized IIBMS Support Academic Writing Services Timely Submission Support Expertly Crafted Answers Personalized Guidance Reliable IIBMS Assistance Get expert assistance with your IIBMS Institute (Institute Indian Institute of Business Management & Studies) assignments and answer sheets from our professional academic writing services. Our team specializes in supporting students with IIBMS Institute (Institute Indian Institute of Business Management & Studies) coursework, ensuring top-notch answer sheets and comprehensive solutions. Ace, with our tailored assistance, your IIBMS Institute exams, offering precise guidance and accurate answer sheet preparation. Seeking reliable help for your IIBMS Institute studies? Trust our academic writing services for meticulously crafted answer sheets and exceptional support. Score high in your IIBMS Institute assessments by availing our expert aid in preparing comprehensive and well-structured answer sheets. IIBMS Institute Project Report Writing Services IIBMS Institute Customized Project Reports IIBMS Institute Project Support IIBMS Institute Professional Project Report Assistance Tailored Solutions for Project Reports IIBMS Institute Quality Project Documentation IIBMS Institute Expert Project Report Writers IIBMS Institute Comprehensive Project Analysis IIBMS Institute Structured Project Report Services IIBMS Institute Detailed Project Documentation IIBMS Project Evaluation Support IIBMS Institute Custom Project Report Formats IIBMS Institute Project Research and Analysis MBA/EMBA/GMS/DMS Project Reports IIBMS Institute (Institute Indian Institute of Business Management & Studies) assignments, solved papers, and study materials are available through our academic writing services. Seeking assistance with IIBMS Institute coursework? Our professional team delivers accurate and timely solutions for all your academic needs. Our specialized academic writing support simplifies access to IIBMS Institute (Institute Indian Institute of Business Management & Studies) question papers and model answers. Need expert guidance for your IIBMS Institute assessments? Our service

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IIBMS – PREJUDICES IN WORKPLACES : REAL OR PERCEIVED ?

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Case 2: IIBMS – PREJUDICES IN WORKPLACES : REAL OR PERCEIVED ? IIBMS – PREJUDICES IN WORKPLACES : REAL OR PERCEIVED Manjula Srivastav had been head of marketing for the last four years at Blue Chips, a computer products firm.  The company’s turnover had increased by two – and a half times during the period and its market share in a number of precuts had also moved up marginally.  What was creditable was that all this had happened in an environment in which computer prices had been crashing. Although she had a talent for striking an instant report with people – particularly with the company’s dealers – Srivastav often found herself battling against odds, as she perceived it, as far as her relationships with her subordinates and peers in the company were concerned.  Srivastav had to fight male prejudice all the way.  She found it unfair that she had to prove herself regularly at work and she used to make her displeasure on that score quite obvious to everyone. Six months ago, Blue Chips had been taken over by an industrial group which had a diversity of business interests and was, more importantly, flush with funds.  The change of ownership had led to a replacement of the managing director, but it had not affected the existing core management team.  Anand Prakash, the new managing director, had his priorities clear.  “Blue Chips will go international,” he had declared in the first executive committee meeting, “and exports will be our first concern.” Prakash had also brought in Harish Naik as his executive assistant with special responsibility for exports. Naik had been seconded to Srivastav for five weeks as a part of a familiarization programme.  Much to her surprise, he had been appointed, within two months, as the vice president (exports), with compensation and perks higher than her own.  Srivastav had made a formal protest to Prakash who had assured her that he was aware of her good work in the company and that she would have an appropriate role once the restructuring plan he was already working on would by put into effect. One morning, as she entered the office and switched on her workstation, a message flashed on her screen.  It was from Prakash. “Want to see you sometime today regarding restructuring.  Will 2.30 be convenient?” It went. Later at his office, Prakash had come straight to the point.  He wanted to create a new post called general manager (public affairs) in the company. “With your excellent background in customer relations and connections with the dealer network, you are the ideal material for the job,” he said, “and I am offering it to you.” Srivastav was quick to react.  “There is very little I can contribute in that kind of job,” she said.  “I was in fact expecting to be promoted as vice president (home marketing).” Prakash said that the entire gamut of marketing functions would be looked after by Naik who would have boardroom responsibility for both domestic and export sales.  “If you continue in marketing, you will have to be reporting to Naik which I thought may not be fair to you.  In any case, we need someone who is strong in marketing to handle public affairs.  Let me assure you that the new post I am offering will in no way diminish your importance in the company.  You will in fact be reporting to me directly.” “You are being unfair and your are diminishing my importance in the company,” reported Srivastav. “You know that I am a hardcore marketing professional and you also know I am the best.  Why then am I being deprived of a rightful promotion in marketing? Tell me,” she asked pointedly, “would you have done this to a male colleague?” “That is a hypothetical question,” said Prakash.  “But I can’t think of any other slot for you in the restructuring plan I want to implement except what I am offering.” “If the reason why you are asking me to handle this fancy public affairs business of yours,” said Srivastav, “is that you can’t think of any other slot for me, then I would have second thoughts about continuing to work for this company.” “May I reiterate,” Said Prakash, “that I value your role and its is precisely because of this that I am delegating to you the work I have been personally handling so far? May I also state that I am upgrading the job not only because it is important but also because it should match your existing stature in the organization?” “I need to think about this.  I will let you know tomorrow,” said Srivastav and left the office.             What should she do? IIBMS – PREJUDICES IN WORKPLACES : REAL OR PERCEIVED ? At Global Study Solutions, we take immense pride in our ability to offer specialized support to students pursuing various programs at IIBMS (Institute Indian Institute of Business Management & Studies). Our dedicated team comprises experienced professionals who excel in crafting precise and well-researched solutions for assignments and case studies across different disciplines and courses. Our commitment to aiding students in achieving academic success aligns perfectly with the educational standards upheld by IIBMS Institute (Institute Indian Institute of Business Management & Studies). We understand the importance of delivering high-quality, customized solutions that meet the unique requirements of assignments and case studies within the institute\’s curriculum. Whether in MBA, EMBA, GMS, DMS, or any other programs offered at IIBMS Institute (Institute Indian Institute of Business Management & Studies), our team is equipped to provide expert guidance and meticulously crafted solutions. We prioritize accuracy, originality, and timely delivery; ensuring students receive the necessary assistance to excel academically. We are dedicated to fostering an environment of academic excellence and providing dependable support to the esteemed students of IIBMS Institute (Institute Indian Institute of Business Management & Studies). IIBMS Answer Sheets IIBMS Mumbai IIBMS Bangalore Customized Answer Solutions MBA Assignment Solutions EMBA Case Study Solutions GMS Answer Sheets DMS Assignment Help Professional Writing Assistance Tailored Academic Solutions

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IIBMS – PROMOTING THE PROTÉGÉ

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Case 1: PROMOTING THE PROTÉGÉ IIBMS – PROMOTING THE PROTÉGÉ The die was cast.  Prem Nath Divan, executive chairman of Vertigo, the country’s largest engineering project organization, decided to switch tracks for a career in academics.  Divan was still six years short of the company’s retirement age of 65.  His premature exit was bound to create a flutter at the Vertigo board.  Having joined Vertigo as a management trainee soon after college, he had gradually risen through the hierarchy to take a board position as the marketing director of the firm at 32.  He had become the president five years later and the youngest chairman of the company at 45.  But, by the time he was 50, the whizkid had acquired a larger than life image of a role model for younger managers and a statesman who symbolized the best and brightest face of Indian management. On his wife’s suggestion that it would be wise to discuss the move with one of his trusted colleagues before making a formal announcement of his intention to seek premature retirement, Divan called on Ramcharan Saxena, a solicitor who has been on the Vertigo board for over a decade.  Sexena was surprised at Divan’s plan.  But he was unfazed.  “If that is what you want to do for the rest of your life, we can only wish you well”, he told him.  “The board will miss you. But the business should go on.  We should get down to the task of choosing a successor.  The sooner it is done, the better. “I think the choice is quite obvious, “said Divan, “Ranjan Warrior. He is good and …” Divan was taken aback to see Saxena grimace.  “You don’t have anything against him, do you?” he asks him. “No, no,” said Saxena, “He is good.  A financial strategist and a visionary.  His conceptual skills have served the company well.  But he has always had staff role with no line experience.  What we need is someone from operations.  Like Richard Crasta.” “Richard known things inside out alright”, said Divan, “But he is just a doer.  Not fire in the belly.  Vertigo needs someone who understands the value of power and known how to use it.  Like me.  Like Ranjan.” “That is just the problem, “said Saxena. “Prem, let me tell you something. Ranjan is a man in your own image. Everyone known that he is your protégé.  And are never popular.  He has generated a lot of resentment among senior Veritigo executives and there would be a revolt if he were to succeed you.  An exodus is something we can’t afford to have on our hands.  We should think of someone else in the interest of stability to top management.” Divan could not believe what he heard.  He had always prided himself on his hands – on style and thought he had his ear to the ground. “How could I lose touch?”  he wondered, somewhat shaken. “When you are the boss, people accept your authority without question,” continued Saxena. “In any case, you have been successful at Vertigo and it is difficult to argue with success.  But the moment you announce your intention to leave, the aura begins to fade away.  And in deciding on your successor, the board will seek your opinion, with due regard to your judgment.  The board member must do what in their view is right for the company.  Having said that, may I also mention that if there is a showdown in the boardroom, you could always choose to stay on ? We would like it.  Or we could bring in an outsider.”   “I have finalized my career plans and there is no question of staying on beyond six months from now,” said Divan.  “The board is scheduled to meet next month.  Let us shelve the matter till then.  In the meantime, I rely on you, Ram, to keep this discussion between the two of us.” “Of course yes,” said Saxena. On his way home, Divan thought about the matter in detail.  Bringing an outsider would undo all his life’s work at Vertigo.  There were considerations like cuture and compatibility which were paramount.  The chairman had to be an inside man.  “Richard lacks stature, “Divan said to himself. “Ranjan is the one I have been grooming, but heavens, the flip side of it all had missed me completely.  There is no way I can allow a split at the top just before I quit.  I must leave on a high note in my own interest.  I must find a way out of he imminent mess.”   Question: What should Divan do? IIBMS – PROMOTING THE PROTÉGÉ  At Global Study Solutions, we take immense pride in our ability to offer specialized support to students pursuing various programs at IIBMS (Institute Indian Institute of Business Management & Studies). Our dedicated team comprises experienced professionals who excel in crafting precise and well-researched solutions for assignments and case studies across different disciplines and courses. Our commitment to aiding students in achieving academic success aligns perfectly with the educational standards upheld by IIBMS Institute (Institute Indian Institute of Business Management & Studies). We understand the importance of delivering high-quality, customized solutions that meet the unique requirements of assignments and case studies within the institute\’s curriculum. Whether in MBA, EMBA, GMS, DMS, or any other programs offered at IIBMS Institute (Institute Indian Institute of Business Management & Studies), our team is equipped to provide expert guidance and meticulously crafted solutions. We prioritize accuracy, originality, and timely delivery; ensuring students receive the necessary assistance to excel academically. We are dedicated to fostering an environment of academic excellence and providing dependable support to the esteemed students of IIBMS Institute (Institute Indian Institute of Business Management & Studies). IIBMS Answer Sheets IIBMS Mumbai IIBMS Bangalore Customized Answer Solutions MBA Assignment Solutions EMBA Case Study Solutions GMS Answer Sheets DMS Assignment Help Professional Writing Assistance Tailored Academic Solutions Comprehensive Answer Sheets Specialized IIBMS Support Academic Writing Services Timely Submission Support Expertly Crafted Answers Personalized Guidance

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IIBMS – The Grizzly Bear Lodge

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CASE – 5   The Grizzly Bear Lodge  IIBMS – The Grizzly Bear Lodge Diane and Rudy Conrad own a small lodge outside Yellowstone National Park. Their lodge has 15 rooms that can accommodate up to 40 guests, with some rooms set up for families. Diane and Rudy serve a continental breakfast on weekdays and a full breakfast on weekends, included in the room they charge. Their busy season runs from May through September, but they remain open until Thanksgiving and reopen in April for a short spring season. They currently employ one cook and two waitpersons for the breakfasts on weekends, handling the other breakfasts themselves. They also have several housekeeping staff members, a groundkeeper, and a front-desk employee. The Conrads take pride in the efficiency of their operation, including the loyalty of their employees, which they attribute to their own form of clan control. If a guest needs something—whether it’s a breakfast catered to a special diet or an extra set of towels—Grizzly Bear workers are empowered to supply it. The Conrads are considering expanding their business. They have been offered the opportunity to buy the property next door, which would give them the space to build an annex containing an additional 20 rooms. Currently, their annual sales total $300,000. With expenses running $230,000—including mortgage, payroll, maintenance, and so forth—the Conrads’ annual income is $70,000. They want to expand and make improvements without cutting back on the personal service they offer to their guests. In fact, in addition to hiring more staff to handle the larger facility, they are considering collaborating with more local business to offer guided rafting, fishing, hiking, and horseback riding trips. They also want to expand their food service to include dinner during the high season, which means renovating the restaurant area of the lodge and hiring more kitchen and wait staff. Ultimately, the Conrads would like the lodge to open year-round, offering guests opportunities to cross-country ski, ride snow-mobiles, or hike in winter. They hope to offer holiday packages for Thanksgiving, Christmas, and New Year’s celebrations in the great outdoors. The Conrads report that their employees are enthusiastic about their plans and want to stay with them through the expansion process. “This is our dream business,” says Rudy. “We’re only at the beginning.” Questions Discuss how Rudy and Diane can use feedforward, concurrent, and feedback controls both now and in future at the Grizzly Bear Lodge to ensure their guests’ satisfaction. What might be some of the fundamental budgetary considerations the Conrads would have as they plan the expansion of their logic? Describe how the Conrads could use market controls plans and implement their expansion. IIBMS – The Grizzly Bear Lodge At Global Study Solutions, we take immense pride in our ability to offer specialized support to students pursuing various programs at IIBMS (Institute Indian Institute of Business Management & Studies). Our dedicated team comprises experienced professionals who excel in crafting precise and well-researched solutions for assignments and case studies across different disciplines and courses. Our commitment to aiding students in achieving academic success aligns perfectly with the educational standards upheld by IIBMS Institute (Institute Indian Institute of Business Management & Studies). We understand the importance of delivering high-quality, customized solutions that meet the unique requirements of assignments and case studies within the institute\’s curriculum. Whether in MBA, EMBA, GMS, DMS, or any other programs offered at IIBMS Institute (Institute Indian Institute of Business Management & Studies), our team is equipped to provide expert guidance and meticulously crafted solutions. We prioritize accuracy, originality, and timely delivery; ensuring students receive the necessary assistance to excel academically. We are dedicated to fostering an environment of academic excellence and providing dependable support to the esteemed students of IIBMS Institute (Institute Indian Institute of Business Management & Studies). IIBMS Answer Sheets IIBMS Mumbai IIBMS Bangalore Customized Answer Solutions MBA Assignment Solutions EMBA Case Study Solutions GMS Answer Sheets DMS Assignment Help Professional Writing Assistance Tailored Academic Solutions Comprehensive Answer Sheets Specialized IIBMS Support Academic Writing Services Timely Submission Support Expertly Crafted Answers Personalized Guidance Reliable IIBMS Assistance Get expert assistance with your IIBMS Institute (Institute Indian Institute of Business Management & Studies) assignments and answer sheets from our professional academic writing services. Our team specializes in supporting students with IIBMS Institute (Institute Indian Institute of Business Management & Studies) coursework, ensuring top-notch answer sheets and comprehensive solutions. Ace, with our tailored assistance, your IIBMS Institute exams, offering precise guidance and accurate answer sheet preparation. Seeking reliable help for your IIBMS Institute studies? Trust our academic writing services for meticulously crafted answer sheets and exceptional support. Score high in your IIBMS Institute assessments by availing our expert aid in preparing comprehensive and well-structured answer sheets. 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Our specialized academic writing support simplifies access to IIBMS Institute (Institute Indian Institute of Business Management & Studies) question papers and model answers. Need expert guidance for your IIBMS Institute assessments? Our service offers comprehensive solutions for students seeking assistance. Our academic writing services ensure precise and high-quality answers for IIBMS Institute assignments, aiding students in their educational journey. Academic writing professionals play a crucial role in assisting students with their university assignments, striving to achieve several key goals: Quality Assurance: Their primary aim is to deliver high-quality content that meets academic standards and fulfills the requirements of the university assignments. This involves thorough research, proper structuring, and adherence to guidelines provided by

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IIBMS – The Law Offices of Jeter, Jackson, Guidry, and Boyer

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CASE – 4   The Law Offices of Jeter, Jackson, Guidry, and Boyer THE EVOLUTION OF THE FIRM IIBMS – The Law Offices of Jeter, Jackson, Guidry, and Boyer David Jeter and Nate Jackson started a small general law practice in 1992 near Sacramento, California. Prior to that, the two had spent five years in the district attorney’s office after completing their formal schooling. What began as a small partnership—just the two attorneys and a paralegal/assistant—had now grown into a practice that employed more than 27 people in three separated towns. The current staff included 18 attorneys (three of whom have become partners), three paralegals, and six secretaries. For the first time in the firm’s existence, the partners felt that they were losing control of their overall operation. The firm’s current caseload, number of employees, number of clients, travel requirements, and facilities management needs had grown far beyond anything that the original partners had ever imagined. Attorney Jeter called a meeting of the partners to discuss the matter. Before the meeting, opinions about the pressing problems of the day and proposed solutions were sought from the entire staff. The meeting resulted in a formal decision to create a new position, general manager of operations. The partners proceeded to compose a job description and job announcement for recruiting purposes. Highlights and responsibilities of the job description include: Supervising day-to-day office personnel and operations (phones, meetings, word processing, mail, billings, payroll, general overhead, and maintenance). Improving customer relations (more expeditious processing of cases and clients). Expanding the customer base. Enhancing relations with the local communities. Managing the annual budget and related incentive programs. Maintaining annual growth in sales of 10 percent while maintaining or exceeding the current profit margin.   The general manager will provide an annual executive summary to the partners, along with specific action plans for improvement and change. A search committee was formed, and two months later the new position was offered to Brad Howser, a longtime administrator from the insurance industry seeking a final career change and a return to his California roots. Howser made it clear that he was willing to make a five-year commitment to the position and would then likely retire. Things got off to a quiet and uneventful start as Howser spent few months just getting to know the staff, observing day-today operations; and reviewing and analyzing assorted client and attorney data and history, financial spreadsheets, and so on. About six months into the position, Howser became more outspoken and assertive with the staff and established several new operational rules and procedures. He began by changing the regular working hours. The firm previously had a flex schedule in place that allowed employees to begin and end the workday at their choosing within given parameters. Howser did not care for such a “loose schedule” and now required that all office personnel work from 9:00 to 5:00 each day. A few staff member were unhappy about this and complained to Howser, who matter-of-factly informed them that “this is the new rule that everyone is expected to follow, and anyone who could or would not comply should probably look for another job.” Sylvia Bronson, an administrative assistant who had been with the firm for several years, was particularly unhappy about this change. She arranged for a private meeting with Howser to discuss her child care circumstances and the difficulty that the new schedule presented. Howser seemed to listen half-heartedly and at one point told Bronson that “assistance are essentially a-dime-a-dozen and are readily available.” Bronson was seen leaving the office in tears that day. Howser was not happy with the average length of time that it took to receive payments for services rendered to the firm’s clients (accounts receivable). A closer look showed that 30 percent of the clients paid their bills in 30 days or less, 60 percent paid in 30 to 60 days, and the remaining 10 percent stretched it out to as  many as 120 days. Howser composed a letter that was sent to all clients whose outstanding invoices exceeded 30 days. The strongly worded letter demanded immediate payment in full and went on to indicate that legal action might be taken against anyone who did not respond in timely fashion. While a small number of “late” payments were received soon after the mailing, the firm received an even larger number of letters and phone calls from angry clients, some of whom had been with the firm since its inception. Howser was given an advertising and promotion budget for purposes of expanding the client base. One of the paralegals suggested that those expenditures should be carefully planned and that the firm had several attorneys who knew the local markets quite well and could probably offer some insights and ideas on the subject. Howser thought about this briefly and then decided to go it alone, reasoning that most attorneys know little or nothing about marketing. In an attempt to “bring all of the people together to form a team,” Howser established weekly staff meetings. These mandatory, hour-long sessions were run by Howser, who presented a series of overhead slides, handouts, and lectures about “some of the proven management techniques that were successful in the insurance industry.” The meetings typically ran past the allotted time frame and rarely if ever covered all of the agenda items. Howser spent some of his time “enhancing community relations.” He was very generous with many local groups such as the historical society, the garden clubs, the recreational sports programs, the middle-and high-school band programs, and others. In less than six months he had written checks and authorized donations totaling more than $25,000. He was delighted about all this and was certain that such gestures of goodwill would pay off handsomely in the future. As for the budget, Howser carefully reviewed each line item in search of ways to increase revenues and cut expenses. He then proceeded to increase the expected base or quota for attorney’s monthly billable hours, thus directly

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IIBMS – The New Frontier for Fresh Foods Supermarkets

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CASE – 3   The New Frontier for Fresh Foods Supermarkets IIBMS – The New Frontier for Fresh Foods Supermarkets Fresh Foods Supermarket is a grocery store chain that was established in the Southeast 20 years ago. The company is now beginning to expand to other regions of the United States. First, the firm opened new stores along the eastern seaboard, gradually working its way up through Maryland and Washington, DC, then through New York and New jersey, and on into Connecticut and Massachusetts. It has yet to reach the northern New England states, but executives have decided to turn their attention to the Southwest, particularly because of the growth of population there. Vivian Noble, the manager of one of the chain’s most successful stores in the Atlanta area, has been asked to relocate to Phoenix, Arizona, to open and run a new Fresh Foods Supermarket. She has decided to accept the job, but she knows it will be a challenge. As an African American woman, she has faced some prejudice during her career, but she refuses to be stopped by a glass ceiling or any other barrier. She understands that she will be living and working in an area where several cultures combine and collide, and she will be hiring and managing a diverse workforce. Noble has the support of top management at Fresh Foods, which wants the store to reflect the surrounding community—in both staff makeup and product selection. So she will be looking to hire employees with Hispanic and Native American roots, as well as older workers who can relate to the many retired residents in the area. And she will be seeking their inputs on the selection of certain food products, including ethnic brands, so that customers know they can buy what they need and want a Fresh Foods. In addition, Noble wants to make sure that Fresh Foods provides services above and beyond those of a standard supermarket to attract local consumers. For instance, she wants the store to offer free delivery of groceries to home-bound customers who are either senior citizens or physically disabled. She wants to be sure that the store has enough bilingual employees to translate for and otherwise assist customers who speak little or no English. Noble believes that she is a pioneer of sorts, guiding Fresh Foods Supermarkets into a new frontier. “The sky is almost blue here,” she says of her new home state. “And there’s no glass ceiling between me and the sky.” Questions   What steps can Vivian Noble take to recruit and develop her new workforce? What other ways can Noble help her company reach out to the community? How will Fresh Foods Supermarkets as whole benefit from successfully moving into this new region of the country? IIBMS – The New Frontier for Fresh Foods Supermarkets At Global Study Solutions, we take immense pride in our ability to offer specialized support to students pursuing various programs at IIBMS (Institute Indian Institute of Business Management & Studies). Our dedicated team comprises experienced professionals who excel in crafting precise and well-researched solutions for assignments and case studies across different disciplines and courses. Our commitment to aiding students in achieving academic success aligns perfectly with the educational standards upheld by IIBMS Institute (Institute Indian Institute of Business Management & Studies). We understand the importance of delivering high-quality, customized solutions that meet the unique requirements of assignments and case studies within the institute\’s curriculum. Whether in MBA, EMBA, GMS, DMS, or any other programs offered at IIBMS Institute (Institute Indian Institute of Business Management & Studies), our team is equipped to provide expert guidance and meticulously crafted solutions. We prioritize accuracy, originality, and timely delivery; ensuring students receive the necessary assistance to excel academically. We are dedicated to fostering an environment of academic excellence and providing dependable support to the esteemed students of IIBMS Institute (Institute Indian Institute of Business Management & Studies). IIBMS Answer Sheets IIBMS Mumbai IIBMS Bangalore Customized Answer Solutions MBA Assignment Solutions EMBA Case Study Solutions GMS Answer Sheets DMS Assignment Help Professional Writing Assistance Tailored Academic Solutions Comprehensive Answer Sheets Specialized IIBMS Support Academic Writing Services Timely Submission Support Expertly Crafted Answers Personalized Guidance Reliable IIBMS Assistance Get expert assistance with your IIBMS Institute (Institute Indian Institute of Business Management & Studies) assignments and answer sheets from our professional academic writing services. Our team specializes in supporting students with IIBMS Institute (Institute Indian Institute of Business Management & Studies) coursework, ensuring top-notch answer sheets and comprehensive solutions. Ace, with our tailored assistance, your IIBMS Institute exams, offering precise guidance and accurate answer sheet preparation. Seeking reliable help for your IIBMS Institute studies? Trust our academic writing services for meticulously crafted answer sheets and exceptional support. Score high in your IIBMS Institute assessments by availing our expert aid in preparing comprehensive and well-structured answer sheets.   IIBMS Institute Project Report Writing Services IIBMS Institute Customized Project Reports IIBMS Institute Project Support IIBMS Institute Professional Project Report Assistance Tailored Solutions for Project Reports IIBMS Institute Quality Project Documentation IIBMS Institute Expert Project Report Writers IIBMS Institute Comprehensive Project Analysis IIBMS Institute Structured Project Report Services IIBMS Institute Detailed Project Documentation IIBMS Project Evaluation Support IIBMS Institute Custom Project Report Formats IIBMS Institute Project Research and Analysis MBA/EMBA/GMS/DMS Project Reports   IIBMS Institute (Institute Indian Institute of Business Management & Studies) assignments, solved papers, and study materials are available through our academic writing services. Seeking assistance with IIBMS Institute coursework? Our professional team delivers accurate and timely solutions for all your academic needs. Our specialized academic writing support simplifies access to IIBMS Institute (Institute Indian Institute of Business Management & Studies) question papers and model answers. Need expert guidance for your IIBMS Institute assessments? Our service offers comprehensive solutions for students seeking assistance. Our academic writing services ensure precise and high-quality answers for IIBMS Institute assignments, aiding students in their educational journey.   Academic writing professionals play a crucial role in assisting students with their university assignments, striving to achieve several key goals: Quality Assurance: Their primary aim is to deliver high-quality

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