Organizational Behavior – What performance problems is the captain trying to correct
Organizational Behavior Answer sheet
- IIBMS – Organizational Behavior.This article will delve into various aspects of organizational behavior to help you understand how it impacts both individuals and groups within a business setting.
- Use the MARS model of individual behavior and performance to diagnose the possibleCauses of the unacceptable behavior.
- Has the captain considered all possible solutions to the problem? If not, what else might?Be done?
- Identify the stressors in John Breckenridge’s life. Which ones could he have prevented?
- What were the results of the stress? Would you consider these to be typical to stresssituations and lifestyle choices John made, or was John Breckenridge unlucky?
- Assume you are a career coach retained by John Breckenridge to guide him through hisnext decisions. How would you recommend that John modify his lifestyle and behavior toreduce stress? Should he change jobs? Do you believe he is capable of reducing his stressalone? If not, where should he seek help?
- What type of team was formed here? Was it necessary, in your opinion?
- Use the team effectiveness model in Chapter 9 and related information in this chapter toidentify the strengths and weaknesses of this team’s environment, design, and processes.
- Assuming that these four people must continue to work as a team, recommend ways toimprove the team’s effectiveness.
- Identify the different conflict episodes that exist in this case. Who was in conflict withwhom?
- What are the sources of conflict for these conflict incidents?
- What conflict management style(s) did Lapierre, the international team, and Gushin useto resolve these conflicts? What style(s) would have worked best in the situation?
- Contrast Hillton’s earlier corporate culture with the emerging set of cultural values.
- Considering the difficulty in changing organizational culture, why did Hillton’s management seem to be successful at this transformation?
Organizational Behavior
- Do you believe that Suraj bhai is high or low on core self-evaluations? On what information did you base your decision?
- What information about Suraj bhai suggests that he has a proactive personality?
- How would you rate President George W. Bush on the four characteristics outlined at the beginning of the case? How would you contrast his reaction to Hurricane Katrina with his reaction to the terrorist attacks of September 11, 2001? What do you think his handling of these two events says about his leadership?
- Do you think leaders in other contexts (business’, sports, religious) exhibit the same qualities of great or near-great U.S. presidents?
- Do you think being in the right place at the right time could influence presidential greatness?
- Do you think individuals can learn empathy from something like a 1-month CIP experience? Explain why or why not.
- How could UPS’s CIP help the organization better manage work-life conflicts?
- How could UPS’s CIP help the organization improve its response to diversity?
- What negatives, if any, can you envision resulting from CIP?
- UPS has 2,400 managers. CIP includes only 50 each year. How can the program make adifference if it includes only 2 percent of all managers? Does this suggest that the program is more public relations than management training?
- How can UPS justify the cost of a program like CIP if competitors like FedEx, DHL, and the U.S. Postal Service don’t offer such programs? Does the program increase costs or reduce UPS profits?
Organizational Behavior – What performance
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