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ISBM – Amit, a Chief Manager of Spark leading departmental stores at Nagpur

International Human Resource Management


Case study (20 Marks)


Amit, a Chief Manager of Spark\’s leading departmental stores at Nagpur, has attended a seminar on Japanese Management Systems. He was highly impressed by the innovative and democratic approach of the system. He decided to go for the Japanese System by introducing initially a few measures in the stores. Mr. Rajesh is his close rival, who feels that he has the right to be the chief of these stores, for his qualities and understanding of the departmental stores. Mr. Rajesh often puts spokes in the wheel to bring Mr. Amit in trouble. He has won the confidence of a small section of sales representatives, who at his insistence often play games to trouble Mr. Amit and malign his image or foil his plans. Mr. Amit decided to introduce a suggestion box scheme. He thought that the suggestion so received would be helpful to improve the functioning of the department. As well as to involve the workers in the decision-making process. A meeting of all sales personnel and assistant managers was called on for this purpose. Mr. Rajesh along with others also attended the meeting. He listened to the idea of Mr. Amit properly and decided to foil it. Mr. Amit explained the concept of a suggestion box and said that anyone can make a suggestion, he need not mention his name, if he mentions his name and offers a useful suggestion, a reward of Rs. 50 will be given. Mr. Amit felt that the scheme would work and he would fetch goodwill as well as good participation. A week after the launching of the scheme, the box was opened. It had nearly 70 suggestions. Scrutiny was made by Mr. Amit and to his surprise; he received a bolt from the blue. 36 suggestions were to scrap the scheme and in 22 cases very naughty ideas were offered. This frustrated Mr. Amit and he decided to abandon the suggestion box scheme. Feedback from the workers was taken. He found that no worker was much impressed with the idea. The scheme was scrapped and Mr. Amit continued with existing ideas….

Answer the following question.

Q1. Analyze the incidence

Q2. Identify the issues, and problems involved in this scheme

Q3. List out the facts

Q4. List the critical problems demanding immediate attention

Q5. Was Mr. Amit right in scrapping the scheme?

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