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IIBM – Human Resource Management Answer sheet

IIBM – Human Resource Management Answer sheet

  1. The following is (are) concerned with developing a pool of candidates in line with the human resources plan (1)
  2. a) Development
  3. b) Training
  4. c) Recruitment
  5. d) All of the above
  1. The following are (are) the key components of a business process Re[1]engineering program?
  2. a) Product development
  3. b) Service delivery
  4. c) Customer satisfaction
  5. d) All of the above

III. The actual achievements compared with  the objectives of the job are (1)

  1. a) Job performance
  2. b) Job evaluation
  3. c) Job description
  4. d) None of the above
  1. The performance development plan is set for the employee by his immediate boss. (1)
  2. a) Employer
  3. b) Department Head
  4. c) Immediate boss
  5. d) Any of the above
  1. The following type of recruitment process is said to be a costly affair. (1)
  2. a) Internal recruitment
  3. b) External recruitment
  4. c) Cost remains the same for both types
  1. The following is (are) the objective(s) of inspection. (1)
  2. a) Quality product
  3. b) Defect-free products
  4. c) Customer satisfaction
  5. d) All of the above

VII. Which of the following is an assumption of rationality to rational decision-making?

  1. Preferences are clear
  2. The final choice will maximize the payoff
  3. The problem is unambiguous
  4. All of the above

VIII. ___________ is accepting solutions that are \”good enough\”. (1)

  1. Bounded rationality
  2. Satisfying
  3. Escalation of commitment
  4. None of the above
  1. The three important components in aligning business strategy with HR practice: (1)
  2. a) Business Strategy, Human Resource Practices, Organizational Capabilities
  3. b) Marketing Strategy, Human Resource Practices, Organizational Capabilities
  4. c) Business Strategy, Human Resource Practices, Organizational structure
  5. d) Marketing Strategy, Human Resource Practices, Organizational structure
  1. The basic managerial skill(s) is(are) (1)
  2. a) To supervise
  3. b) To stimulate
  4. c) To motivate
  5. d) All of the above

Part Two:

  1. What is the nature of Human Resource Management? (5)
  2. What is Human Resource Development (HRD) (5)
  3. Discuss the future trends and challenges of HRM. (5)
  4. What is manpower planning?

Caselet 1

Sanjay Nagpal is a recruit from a reputed management institute. He was recruited as a  sales trainee in the sales office of a large computer hardware firm located in Chennai. Raghvan is the zonal sales manager responsible for overseeing the work of sales officers, field executives, and trainee salesmen numbering over 50 in three areas namely Chennai,  Bangalore, and Trivandrum.

The sales growth of the products in his area was highly satisfactory owing to the developmental initiatives taken by respective State Governments in spreading computer education. Raghvan had collected several sales reports, catalogs, and pamphlets detailing the types of office equipment sold by the company for Sanjay’s reference. After a short chat with Sanjay, Raghvan assisted him to his assigned desk and provided him with the material collected. Thereafter Raghvan excused himself and did not return.  Meanwhile, Sanjay scanned through the material given to him till 5:00 pm before leaving the office.


  1. What do you think about Raghavan’s training program? (10)
  2. What method of training would have been best under the circumstances? Would you consider OJT, simulation, or experiential methods? (10)

Caselet 2

Preeti was promoted three months ago from reservations supervisor to front-desk manager for Regency Hotel, an independent, 330-room hostelry. She enjoys her new management responsibilities and is pleased that the occupancy rate averaged 94 percent last month, way above the industry average. But at times she feels stressed by the confusion of managing all front-end operations of the hotel, from reservations and cashiering to the bell desk and concierge. She feels most at home handling the reservation function, a task she always enjoyed as a trainee because she likes to help people. About once a week the staff in the reservation function overbooks rooms, usually because of incomplete scans of conference sales files.  Customers with reservations w,0110 arrive late and are upset when they have to be referred 1,  nearby hotels. Whenever overbooking occurs, Ms. Preeti takes over direct control of the operation of the reservation herself, often personally handling reservations for two or three days until the order seems to return.  But sometimes while Ms. Preeti is off focusing on the reservations task, other problems arise.  On five days last month, clerks at the reception desk checked in every \”walk-in\” who appeared without reservations. They assumed there would be ample no-shows among those holding reservations. On one occasion, Regency ended up oversold by 24 rooms. Mr. Alex, the hotel general manager, is concerned about Ms. Preeti\’s development into her new management position. He knows Ms. Preeti is proud of the high occupancy levels (which mean greater profits) and doesn\’t want to destroy that pride. However, he sees her as more interested in individual staff tasks (such as making reservations) than in the complexities of managing, training, and motivating her staff. He has talked with Ms. Preeti about balancing her activities as a manager. Alex emphasized that she needs to make sure her staff knows the systems and guidelines and be firm with employees who continue to check in guests when the hotel obviously will be overbooked. He plans to meet with her in a three-month performance review to see if he can shift her motivational expectations about the job.


  1. Do Ms. Preeti\’s problems seem to be the result of her lack of motivational immaturity or her lack of motivational attention to her people?

Section C: Applied Theory (30 marks)

1. What are the future challenges before managers? (15)

2. What is the process of HRP?

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