IIBM – Business Communication Answer sheet

IIBM – Business Communication Answer sheet

1. The most important goal of business communication is_________.
2. a) Favorable relationship between sender and receiver
3. b) Organizational goodwill
4. c) Receiver response
5. d) Receiver understanding

1. Down ward communication flows from_________ to_________. (1)
2. a) Upper to lower
3. b) Lower to upper
4. c) Horizontal
5. d) Diagonal

III.      Horizontal communication takes place between_________.  (1)

1. superior to subordinate
2. subordinate to superior
3. employees with the same status
4. none of these

1. The study of communication through touch is_________. (1)
2. chromatics   
3. haptics          
4. proxemics     
5. semantic

V._____________ channel of communication is known as grapevine           (1)

1. Formal
2. Informal
3. Horizontal
4. Vertical

1. The following is (are) the most effective ways of communication. (1)
2. Verbal
3. Nonverbal
4. Written
5. All of the above

VII.     The handshake that conveys confidence          

a.	Limp
b.	Firm
c.	Loose
d.	Double

VIII.   ________ of the letter consists of the main

1. Heading
2. Body
3. Greeting
4. Closing

1. The body of a letter is divided into ________ X.

a.	1
b.	2
c.	3
d.	4

1. A persuasive message will fail if_____ (1)
2. it does not focus on what is in it for the reader
3. it only lists facts
4. it moves too slowly
5. all of the above

 

Part Two:

               

1. Brief Grapevine communication?
2. List the 7 C’s of Communication. (5)
3. Describe the various barriers to communication. (5)
4. Write the negotiation process. (5)

Case let 1

Barry and Communication Barriers Effective Communication as a Motivator One common complaint employees voice about supervisors is inconsistent messages – meaning one supervisor tells them one thing and another tells them something different. Imagine you are the supervisor/manager for each of the employees described below. As you read their case, consider to how you might help communicate with the employee to remedy the conflict. Answer the critical thinking questions at the end of the case then compare your answers to the Notes to Supplement Answers section. Barry is a 27-year-old who is a food service manager at a casual dining restaurant. Barry is responsible for supervising and managing all employees in the back of the house. Employees working in the back of the house range in age from 16 years old to 55 years old. In addition, the employees come from diverse cultural and ethnic backgrounds. For many, English is not their primary language. Barry is Serv Safe® certified and tries his best to keep up with food safety issues in the kitchen but he admits it’s not easy. Employees receive “on the job training” about food safety basics (for example, appropriate hygiene and hand washing, time/temperature, and cleaning and sanitizing). But with high turnover of employees, training is often rushed and some new employees are put right into the job without training if it is a busy day. Eventually, most employees get some kind of food safety training. The owners of the restaurant are supportive of Barry in his food safety efforts because they know if a food safety outbreak were ever linked to their restaurant; it would likely put them out of business. Still, the owners note there are additional costs for training and making sure food is handled safely. One day Barry comes to work and is rather upset even before he steps into the restaurant. Things haven’t been going well at home and he was lucky to rummage through some of the dirty laundry and find a relatively clean outfit to wear for work. He admits he needs a haircut and a good hand scrubbing, especially after working on his car last evening. When he walks into the kitchen he notices several trays of uncooked meat sitting out in the kitchen area. It appears these have been sitting at room temperature for quite some time. Barry is frustrated and doesn’t know what to do. He feels like he is beating his head against a brick wall when it comes to getting employees to practice food safety. Barry has made many efforts to get employees to be safe in how they handle food. He has huge signs posted all over the kitchen with these words: KEEP HOT FOOD HOT AND COLD FOOD COLD and WASH YOUR HANDS ALWAYS AND OFTEN. All employees are given a thermometer when they start so that they can temp food. Hand sinks, soap, and paper towels are available for employees so that they are encouraged to wash their hands frequently.

Questions

1. What are the communication challenges and barriers Barry faces? (10)
2. What solutions might Barry consider in addressing each of these challenges and barriers? (10)

Case let 2

Mr. Dutta, newly appointed president of Century Airlines, knew the company’s survival depended on customer service, which in turn depended on motivated employees. So he created the Century Spirit program to build team spirit by encouraging employee participation, individual initiative, and open communication. Among the program’s early successes was a newspaper started by a group of flight attendants. The Plane Truth published information about benefits and work conditions as well as feature stories and humorous articles. It quickly became popular not only with flight attendants but with pilots, machinists, and baggage handlers.

As time went on, though, the plane truth began to run articles critical of the company. When management cut back worker’s hours, the newspaper questioned what sacrifices the executive were making. When the technical services department released figures showing long turnaround times, the paper questioned the machinist’s work ethic. Worried that the customer might see the newspaper; Mr. Dutta wanted to cancel it. The president of the flight attendants union also wanted to see if it was stirring up trouble with the machinists.

Ms. Rachel, Century’s human resource director, was asked to stop the publication. But she hesitated.

She knew the employee morale was on the brink, but she did not know whether the newspaper was venting workers’ frustrations and reinforcing team spirit or stirring up old animosities and bringing the whole company down. Was it creating more tension than unity or vice-versa?

1. What Communication issues are involved at Century Airlines?
2. What Communication Channels are being Utilized

Section C: Applied Theory (30 marks)

1. Explain the various nonverbal communications with an example in a business Scenario.
2. Delineate the types of parts of business report writing.

IIBM Institute

IIBM Answer sheets, academic support

 IIBM assignment help, student assistance

IIBM Institute solutions

IIBM MBA answer sheets

IIBM MBA case study answers

IIBM case study answers

IIBM emba answer sheets

IIBM emba case study papers

IIBM gms answer sheets

IIBM gms case study papers

IIBM advance diploma answer sheets

IIBM advance diploma case study answer sheets

IIBM DMS case study answers

IIBM DMS case study papers

IIBM Meerut

IIBM Patna

IIBM Guwahati

IIBM Pune

IIBM Bangalore

At Global Study Solutions, we take immense pride in our ability to offer specialized support to students pursuing various programs at IIBM Institute (IIBM Institute of Business Management). Our dedicated team comprises experienced professionals who excel in crafting precise and well-researched solutions for assignments and case studies across different disciplines and courses.

Our commitment to aiding students in achieving academic success aligns perfectly with the educational standards upheld by IIBM Institute (IIBM Institute of Business Management). We understand the importance of delivering high-quality, customized solutions that meet the unique requirements of assignments and case studies within the institute\’s curriculum.

Whether in MBA, EMBA, GMS, DMS, or any other programs offered at IIBM Institute (IIBM Institute of Business Management), our team is equipped to provide expert guidance and meticulously crafted solutions. We prioritize accuracy, originality, and timely delivery; ensuring students receive the necessary assistance to excel academically.

We are dedicated to fostering an environment of academic excellence and providing dependable support to the esteemed students of IIBM Institute.

IIBM Answer Sheets

Customized Answer Solutions

MBA Assignment Solutions

EMBA Case Study Solutions

GMS Answer Sheets

DMS Assignment Help

Professional Writing Assistance

Tailored Academic Solutions

Comprehensive Answer Sheets

Specialized IIBM Support

Academic Writing Services

Reliable IIBM Assistance

IIBM MBA case lets answer sheets

IIBM MBA answer sheets

IIBM MBA answer papers

IIBM EMBA answer sheets

IIBM EMBA case lets answer sheets

IIBM EMBA case studies

IIBM EMBA answer papers

IIBM Master Program in Lean Six Sigma Management answer sheets

IIBM Master Program in Total Quality Management answer sheets

IIBM Master Program in Accounting and Finance Management answer sheets

IIBM Master Program in Digital Marketing and Sales answer sheets

Get expert assistance with your IIBM Institute (IIBM Institute of Business Management). Assignments and answer sheets from our professional academic writing services.

Our team specializes in supporting students with IIBM Institute coursework, ensuring top-notch answer sheets and comprehensive solutions.

Ace, with our tailored assistance, your IIBM Institute exams, offering precise guidance and accurate answer sheet preparation.

Seeking reliable help for your IIBM Institute studies? Trust our academic writing services for meticulously crafted answer sheets and exceptional support.

Score high in your IIBM Institute (IIBM Institute of Business Management).  Assessments by availing our expert aid in preparing comprehensive and well-structured answer sheets.

Project Report Writing Services

Customized Project Reports

IIBM Institute Project Support

Professional Project Report Assistance

Tailored Solutions for Project Reports

Quality Project Documentation

Expert Project Report Writers

Comprehensive Project Analysis

Structured Project Report Services

Detailed Project Documentation

IIBM Project Evaluation Support

Custom Project Report Formats

Project Research and Analysis

MBA/EMBA/GMS/DMS Project Reports

IIBM Institute (IIBM Institute of Business Management).  Assignments, solved papers, and study materials are available through our academic writing services.

Seeking assistance with IIBM Institute coursework? Our professional team delivers accurate and timely solutions for all your academic needs.

Our specialized academic writing support simplifies access to IIBM Institute question papers and model answers.

Need expert guidance for your IIBM Institute assessments? Our service offers comprehensive solutions for students seeking assistance.

Our academic writing services ensure precise and high-quality answers for IIBM Institute assignments, aiding students in their educational journey.

Academic writing professionals play a crucial role in assisting students with their university assignments, striving to achieve several key goals:

Quality Assurance: Their primary aim is to deliver high-quality content that meets academic standards and fulfills the requirements of the university assignments. This involves thorough research, proper structuring, and adherence to guidelines provided by the educational institution.

Originality and Plagiarism-Free Content: Professionals in this field emphasize originality by creating authentic content free from plagiarism. To maintain academic integrity, they ensure that all information is appropriately cited and referenced.

Meeting Deadlines: Timely submission is a significant goal for academic writing professionals. They work within specified deadlines to provide students with completed assignments, enabling them to submit their work punctually.

Clear and Coherent Communication: Professionals strive to convey complex ideas in a clear, coherent, and academically appropriate manner. They focus on effective communication to ensure the content is easily understandable to the target audience.

Supporting Learning and Comprehension: Beyond completing assignments, academic writing professionals aim to support students\’ learning by providing explanations, analysis, and additional resources that help students grasp the subject matter more comprehensively.

Customization and Client Satisfaction: They tailor their services to individual student needs, providing personalized assistance and ensuring client satisfaction by addressing specific requirements and preferences.

Continuous Improvement: Academic writing professionals continuously update their knowledge base, research techniques, and writing skills to adapt to evolving academic standards and deliver the best possible support to students.