IIBM – ISO 9001 2008 Answer sheet

IIBM – ISO 9001 2008 Answer sheet

Multiple Choices :

Q1. A desired result is achieved more efficiently when activities & related resources are managed as a

1. a) Program
2. b) Process
3. c) Aim
4. d) Project

Q2. An advantage of the process approach is

1. a) Internal working
2. b) External management
3. c) Ongoing control
4. d) None

Q3. A quality management system confirmed to ISO 9001:2008 is aimed to achieve

1. a) Minimum quality
2. b) Best quality
3. c) Maximum profit
4. d) Customer satisfaction

Q4. If exclusions are not limited to requirements with clause 7, then which action is taken against claims of confirmed

1. a) Claims of conformity to this international standard are not acceptable
2. b) Claims of conformity to this international standard are acceptable
3. c) Modify those exclusions
4. d) None

Q5. Whenever the term “product” is used, it can also mean

1. a) Cost
2. b) Quality
3. c) Profit
4. d) Service

Q6. A process that the organization needs for its quality management system and which the organization chooses to have performed by an external party, is

1. a) Outsourced process
2. b) Internal process
3. c) External process
4. d) None

Q7. To determine how all of the processes relate to each other, the process must be

1. a) Mapped
2. b) Flowcharted
3. c) Both (a) & (b)
4. d) None

Q8. The term “quality” can be used with adjectives such as

1. a) Poor
2. b) Good
3. c) Excellent
4. d) All above

Q9. Which clause requires the organization to identify and prepare documents necessary for effective planning, operation, and control of its processes?

1. a) Clause 3.2
2. b) Clause 1.4
3. c) Clause 4.2.1d
4. d) Clause 2.4e

Q10. There is no requirement to create a documented procedure for describing the process of creating a quality policy in

1. a) Clause 4.2.3
2. b) Clause 8.5.2
3. c) Clause 5.3
4. d) Clause 7.1

Q11. The extent of quality management system documentation dependent on the

1. a) Size & type of organization
2. b) Complexity & interaction of the organization’s process
3. c) Competency of the organization’s people
4. d) All above

Q12. According to clause 3.7.2, the document is defined as

1. a) Information and supporting medium
2. b) Product
3. c) Report
4. d) Data

Q13. Top management is required to ensure that customer requirements are

1. a) Determined
2. b) Understood
3. c) Met
4. d) All above

Q14. According to clause 3.3.5, the “customer” term is defined as

1. a) Organization or person that receives product
2. b) A person who sells a product
3. c) Purchaser
4. d) None

Q15. Clause, which requires that top management establish the quality policy is

1. a) Clause 5.3
2. b) Clause 5.1
3. c) Clause 3.2
4. d) Clause 4.3

Q16. Once the policy is established the organization must _________________ it.

1. a) Deploy
2. b) Implement
3. c) Recreate
4. d) Verify

Q17. The quality policy describes the overall interactions and direction of an organization related to quality as formally expressed by top management. This definition is defined by

1. a) Clause 3.2.4
2. b) Clause 3.3.1
3. c) Clause 3.1.1
4. d) Clause 3.2.7

Q18. Clause, which requires management of change so that the integrity of the quality management system is maintained when the system is changing, is

1. a) Clause 3.2.4
2. b) Clause 5.4.2
3. c) Clause 3.2.1
4. d) Clause 4.5.3

Q19. According to clause 5.2, who is responsible for ensuring that customer requirements are determined and met to enhance customer satisfaction?

1. a) Top management
2. b) Employees of the organization
3. c) Low-level manager
4. d) None

Q20. An activity defined in clause 3.8.7 undertaken to determine the suitability, adequacy & effectiveness of the subject matter to achieve the established objective, is

1. a) Process
2. b) Procedure
3. c) Review
4. d) Requirement

Q21. Clause, which requires that personnel are competent, is

1. a) Clause 6.2.4
2. b) Clause 6.2.1
3. c) Clause 5.2.3
4. d) Clause 6.5

Q22. According to clause 3.1.6, competency is defined as

1. a) Demonstrated ability to apply knowledge and skills
2. b) To compare with other organization
3. c) Improvement in quality
4. d) None

Q23. The records that are created by the activities to ensure competency may need to be enrolled per clause 4.2.2, which is related to

1. a) Control of documents
2. b) Control of records
3. c) Quality Management System
4. d) Monitoring & Measurement

Q24. The organization needs to identify what classroom training, seminars, on-the-job, or other training is necessary so that

1. a) Top managers involved in Quality Management Systems are competent
2. b) Low-level managers involved in Quality Management Systems are competent
3. c) Every employee involved in the Quality Management System is competent
4. d) All above

Q25. From the following in which part it is common practice to conduct training evaluation?

1. a) Evaluation of the training immediately upon completion
2. b) Evaluation of the training received several weeks after the training
3. c) Evaluation of the skills developed several months after the training
4. d) All above

Q26. Which clause defines the infrastructure as a system of facilities, equipment & services needed for the operation of an organization?

1. a) Clause 3.6.1
2. b) Clause 3.3.3
3. c) Clause 3.3.1
4. d) Clause 3.3.2

Q27. The work environment of an organization can be considered to be a combination of

1. a) Internal & external events
2. b) Human & process
3. c) Customers & consumers
4. d) Human & physical factors

Q28. Which physical factor can affect the work environment?

1. a) Heat
2. b) Hygiene
3. c) Humidity
4. d) All above

Q29. From the following which clause provides the essence of the use of the process approach?

1. a) Clause 4.1
2. b) Clause 8.1
3. c) Clause 7.1
4. d) All above

Q30. According to clause 3.4.2, the product is defined as

1. a) Result of a process
2. b) A service
3. c) S

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