IIBM – Business Communication_1 Answer sheet

Multiple choices:

1. __________is an essential function of Business Organizations:
2. Information
3. Communication
4. Power
5. None of the above

1. Physiological Barriers to listening are:
2. Hearing impairment
3. Physical conditions
4. Prejudices
5. All of the above

1. Which presentation tends to make you speak more quickly than usual:
2. Electronic
3. Oral
4. Both ‘a’ and ‘b’
5. None of the above

1. What is the main function of Business Communication:
2. Sincerity
3. Positive language
4. Persuasion
5. Ethical standard

1. The responsibilities of the office manager in a firm that produces electronics spares are:
2. Everything in the office runs efficiently
3. Furniture and other equipment in the office are adequate
4. Processing all the incoming official mail and responding to some
5. All of the above

1. Labov’s Storytelling Model is based on the:
2. Communication through speech
3. Language learning
4. Group Discussions
5. None of the above

1. Diagonal Communication is the:
2. Communication across boundaries
3. Communication between the CEO and the managers
4. Communication through body language
5. Communication within a department

1. How to make Oral Communication Effective?
2. By Clarity
3. By Brevity
4. By Right words
5. All of the above

1. Direct Eye contact of more than 10 seconds can create:
2. Discomfort & Anxiety
3. Emotional relationship between listeners and speakers
4. Excitement
5. None of the above

1. Encoding means:
2. Transmission
3. Perception
4. Ideation
5. None of the above

Part Two:

1. Define Communication. How can you classify Communication?
2. Explain ‘Space Language’.
3. Differentiate between good listeners and bad listeners.
4. What are the different types of Business Reports?
5. What is Synopsis?

1. What should Mr. Sharma have done to avoid the misunderstanding?
2. Discuss the main features involved in this case.
3. Suppose you are working as an operator in a call center in India and receiving calls from Americans and Londoners. How would you handle such calls?
4. Do you agree with the view such abusive happenings on the telephone do not have any impact on business?

1. What is meant by Communication Barriers? How and why do they occur? What can be done to overcome the Barriers to Communication?
2. Define and explain the term Negotiation and also briefly explain the phases of Negotiation.

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