IIBM – Business Communication Answer sheet

Part One:

Q1. Improve the sentences in the sense of attitude:

1. You failed to sign your check.
2. Your error on your tax form will result in a penalty to you.
3. Don’t drop in without an appointment. Your counselor or caseworker may be unavailable.
4. If you have submitted a travel request, as you claim, we have failed to receive it.

Q2. In which country children are taught to look at the neck while facing somebody or listening

1. India
2. Korea
3. Puerto Rican
4. Japan

Q3. Diagonal Communication is

1. Communication across boundaries
2. Communication between the CEO and the managers
3. Communication through body language
4. Communication within a department

Q4. According to Italians the circle formed with the thumb and first finger means

1. OK
2. Beautiful
3. Delicious
4. Worthless

Q5. In China ‘white’ color indicates

1. Peace
2. Growth
3. War
4. Mourning

Q6. Kinesics is a study of the body movements of an individual which includes gestures, facial configurations. This study relates to

1. Verbal communication
2. Nonverbal communication
3. Informal communication
4. Formal communication

Q7. If the audience is extrovert type then

1. One should write a memo and let the reader think about the proposal.
2. One should try to put the proposal more orally than in writing.
3. One should put the proposal with step-by-step reasoning.
4. One should present the proposal quickly.

Part Two:

Q1. Write something about ‘Culture’ and its types.

Q2. What do understand by ‘Nonsexist language’?

Q3. Write a short note on the ‘Justification report’.

Q4. What are ‘T’ letters?

Q5. Do you agree with Saleem that “Such luxuries are for big companies, but not for us”? Why or why not?

Q6. How should Kartik handle the current situation?

Q7. How do you tackle this type of situation as a manager?

Q8. What leadership style of communication would you suggest in the following situation to deal with the problem?

Q9. “Downward communication is like water streaming down from a waterfall or stream head. It pours easily with great force and wets a large area, while upward communication is like a small spurt of water shooting up from a fountain against the pull of gravity. The higher it travels, the more it loses its force. Elucidate.

Q10. In dynamic interpersonal aspects of communication interactive way of communication is considered to be more relevant and appropriate. Elucidate.

 

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