NMIMS – Consumer Behaviour
Consumer Behaviour
1. Explain Motivation in Consumer Purchases. Taking Sony and Bose as examples of a Home Theatre System explain how what are the Rational and Emotional Motives for purchasing SONY or BOSE Home Theatre System. (10 Marks)
2. You want to purchase a washing machine. With reference to this explain what is Total Set, Awareness Set, Consideration Set, and Choice Set before making the final choice of the washing machine that you and your family desire to have/ own and use. (10 Marks)
3. Answer the following:
a. What is acculturation? Give 5 product or services that the Indian consumer has adopted for their regular consumption as a result of Acculturation. (5 Marks)
b. Fear and Optimism / Positivity drive consumer behaviour. Give 2 examples for fear and 2 examples of optimism / positivity has been used to drive customers to either buy certain products or stop them from buying certain products / services. (5 Marks)