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NMIMS – Operations Management

Operations Management

1. MegaMart stands out as a prominent retail chain celebrated for its online grocery shopping platform, renowned for its strong inventory management system. Delve into MegaMart’s unique approach compared to traditional brick-and-mortar stores, outlining prevalent inventory management techniques in the retail sector. Furthermore, explore MegaMart’s inventory management system, detailing its core components and strategies aimed at enhancing operational efficiency and customer contentment. (10 Marks)

2. Explain the core principle of the Theory of Constraints (TOC) and its pivotal role in streamlining manufacturing operations. Considering a suitable example, describe the key principles of the TOC philosophy and its application in synchronous manufacturing to refine production scheduling. Furthermore, illustrate the effectiveness of Drum-Buffer-Rope (DBR) methodology in improving system efficiency, minimizing lead times, and increasing throughput within manufacturing settings, using any industry of your choice. (10 Marks)

3. Quality management holds paramount importance in upholding patient satisfaction and safety within a large multi-specialty hospital. Quality management tools serve as indispensable assets in attaining operational excellence and upholding the highest standards of healthcare services. Furthermore, the operations manager assumes a pivotal role in overseeing quality control efforts.

a. Explain the operations manager’s responsibility in instituting and supervising quality control measures within the hospital. (5 Marks)

b. Discuss the multiple dimensions of quality pertinent to the healthcare sector, elucidating how each dimension enhances overall patient care and experience. (5 Marks)