What are the qualities of a good leader
Q1. What are the qualities of a good leader? In this case, how were they applied?
Q2. Which factors contributed to motivate the troops to go ahead for such a difficult task as recovering a damaged vehicle from such a difficult and treacherous terrain and getting it repaired in such a short time?
Q3. Which incidents indicate the importance of good interpersonal relationships with juniors, peers and superiors and what is the importance of good interpersonal relationships?
Q4. Is it appropriate to have the manager finish the check-out? Or, should the front desk agent just take the heat?
Q5. Would you have handled the situation in the same manner?
Q6. What would you have done differently?
Q7. Communication improvement is required for both of the parties involved or any one of them? Justify your opinion.
Q8. Do you find Mr. Sinha’s responses to various questions effective? Give reasons for your view on each answer given by Mr. Sinha.
Q9. Rewrite the responses that you consider most effective to the above questions in a job interview.
Q10. Mr. Sinha has observed the norm of respectful behavior and polite
conversation. But, do you think there is something gone wrong in his case ? Account for your general impression of Mr. Sinha’s performance at the interview.
Q11. Assume you are working as an operator at a call centre in India and are receiving irate calls from Americans and Lodoners. How would you handle such calls? Conceive a short conversation between you and your client, and put it on paper.
Q12. “Keep your cool.” What does this mean in term of conversation control?
Q13. Do you agree with the view that such abusive happenings on the telephone do not have any impact on business? Justify.
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