Patel Mills manufactures woolen clothes. Over the years, it has earned an envious reputation in the market

Human Resource Management

Patel Mills manufactures woolen clothes. Over the years, it has earned an envious reputation in the market

CASE STUDY (20 Marks)

Patel Mills manufactures woolen clothes. Over the years, it has earned an envious reputation in the market. People associate Patel Mills with high quality woolen garments. Most of the existing employees had joined the company long back and are nearing retirement stage. The process of replacing these old employees with younger ones, drawn from the nearby arrears, has already begun. Recently, the quality of the garments has deteriorated considerably. Though the company employs the best material that is available, the workmanship has gone down. Consequently, the company stands, in the surrounding areas to a great extent. The company stands, in the eyes of general public, depreciated and devalued. The production manager, in a frantic bid to recover lost ground, held several meetings with his staff but all in vain. The problem of course, has its roots in the production department itself. The young workers have started resisting the bureaucratic rules and regulations vehemently. The hatred against regimentation vehemently. The hatred against regimentation and tight control is total. The old workers, on the verge of retirement, say that conditions have changed considerably in recent years. In the days gone by, they say, they were guided by a process of self-control in place of bureaucratic control. Each worker did his work diligently and honestly under the old set up. In an attempt to restructure the organizational set up, the managers who have the new contract, had very little freedom in the workplace. They are expected to bend their will to rules and regulations. Witnessing the difference between the two ‘cultures’, the young workers, naturally, began to oppose the regulatory mechanism devised by top management. The pent up feelings of frustration and resentment against management, like a gathering storm, have resulted in volcanic eruptions leading to violent arguments between young workers and

foremen on the shop-floor. In the process, production has suffered, both quantitatively and qualitatively. The production manager in an attempt to weather out the storm is seriously thinking of bringing about a radical change in the control process that is prevailing now, in the organization.

Answer the following question.


Q1. How do you evaluate the worker’s appraisal in the case?


Q2. Do you suggest any techniques to avert politics / subjectivity creeping in the Process of performance?

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