NMIMS – Operations Management-Mr Rajesh Kapadia booked a flight ticket online

Mr Rajesh Kapadia booked a flight ticket online

Operations Management


Q1 Mr Rajesh Kapadia booked a flight ticket online. During the flight he asked for Non- Veg. lunch and the air hostess could not offer the same due to shortage of Non Veg. lunch. Mr Rajesh was upset and blamed the airline for not giving good service to the passenger. He said that the operation has failed miserably and wanted to meet the captain. The captain met him and asked him politely whether he has specified his food option at the time of booking. Mr Rajesh answered negative. Captain informed the passenger that if options are not selected airline would offer the food which was available in the flight. Captain also explained that they uplift more veg. food and less non veg. food as non veg. cannot be consumed by everyone while veg. food is accepted by all in general. Please analyze this problem and answer the following:

  • Is airline right in not offering the Non Veg. food to the passenger?

  • Is passenger right in demanding his option?

  • What would be the remedial measures that airline can take to avoid such situation?

Q2 Calculate the ordering cost and inventory carrying cost from the following information:

The total number of orders placed by the company is 10,000 and has an average total of Rs.200 lac

  1. Purchase dept expenses 400000.00

  2. Warehouse rent 280000.00

  3. Warehouse staff cost 400000.00

  4. Obsolescence 120000.00

  5. Receiving cost 70000.00

  6. Inspection cost 100000.00

  7. Materials handling cost in warehouse 320000.00

  8. Collection cost 80000.00

  9. Bill payment expenses 150000.00

  10. Interest charges 14.5%

  11. Insurance charges 2%

Need Answer Sheet of this Question paper, contact


ARAVIND – 09901366442 – 09902787224

We are a team of highly committed professionals, who aim at helping Clients to achieve their Goals. We believe in establishing long-term relationships with our clients by delivering value added services of high quality. We are sensitive to our Clients requirements without compromising on values like Integrity and trust. Understanding the abilities, offering them Quality services and meeting our client’s requirements at the right time are our Forte.


We are in to this business since 14 years. And we are providing case study Answers, Assignment solutions, Multiple Question Answers and Project Reports of more than 40 + International B School (Indian and Foreign Universities)


Currently we are having more than 2, 00,000 Case study Answers. And 4,000 newly created Project Reports.


We are global leader in providing help to students for their assignments, projects, homework, Dissertation etc. Our ultimate aim is students best results and there long term relation with us. Our services are focused on, on time delivery, superior quality, creativity, and originality for every assignment we do.