NMIMS – Customer Relationship Management – Suppose you are Marketing Head of Telecom Service Provider Company and you are facing challenge of high customer attrition. Critically Analyze Customer

Suppose you are Marketing

Customer Relationship Management

Q 1: Critically Analyze Customer Relationship Management in various banking operations (Retail banking, Net banking, Key account management) of your choice of bank, suggest problems and how to improve CRM Practices.

Q 2: Suppose you are Marketing Head of Telecom Service Provider Company and you are facing challenge of high customer attrition. How will you work on your customer loyalty program of your company?

 

Suppose you are Marketing

 

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Suppose you are Marketing

 

 

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