IIMRT – Operations Management How would forecasting be useful for operations in a BPO (Business processes outsourcing) unit? What factors may be important for this industry? Discuss

How would forecasting be useful for operations in a BPO

Operations Management

Section –A

Fill in the blanks

Q1. Production planning functions can be broadly identified as ______, _______ and _______.

a) Estimating , routing , distribution

b) Estimating, routing, scheduling

c) Estimating, distribution, collection

d) Distribution, collection, scheduling

Q2. For efficient process of order picking by personnel, communication plays a vital role in any Organization and the directives they need to have are ____, _____ and _______.

a) Simple, clear and straight

b) Straight, clear and easy

c) Precise, timely and appropriate

d) Accurate, timely and sufficient

Q3. The three major functions of any business organization are _______, _______ and ______.

a) Coordinating, organizing, delegating

b) Organizing, supervising, executing

c) Controlling, manning, procuring

d) Operations, marketing, finance

Q4. Formulation of the strategy depends on the _________.

a) Assessments of strengths, understanding of the weaknesses, the nature of external environment and the resilience of the internal environment.

b) Understanding strategies, formulation of plans, utilization of resources, enabling opportunities

c) Resilience of internal environment, resilience of external environment, understanding strategies, enabling opportunities

d) Decision making abilities, strategizing the actions, preparation of master plan, resource planning

Q5. Match the following:

P) Market analysis x) needs assessment

Q) Competitive priorities y) design analysis

R) Product design z) cost quality

Which of the following is correct?

a) P-X, Q-Y, R-Z

b) P-X, Q-Z, R-Y

c) P-Y, Q-Z, R-X

d) P-Z, Q-Y, R-X

Q6. All operation systems are based on criteria of _____, ______ and _____.

a) Output of product, specification of product and flow pattern

b) Input of product, characteristics of product and prices

c) Quality of services, operations and input of product

d) decision making ability, input of product and output of product

Q7. Consider the following statements:

P) Evaluation is done for the processes and quality assurance measures.

Q) Sometimes suppliers are given total responsibility for design, procurement of materials, processing, Quality and deliveries as per schedules.

Which of the following is correct?

a) Both are true

b) Both are false

c) True and false respectively

d) False and true respectively.

Q8. The method used mainly where transportation costs either for distribution of products or collection Of materials from different suppliers is the main criterion.

a) Centre of gravity method

b) Break even analysis

c) Point rating method

d) Factor rating method

Q9. PDCA stands for ________.

a) Prepare, Develop, Control, Act

b) Plan, Develop, Coordinate, Analyze

c) Product, Development, Cost, Analyze

d) Plan, Do, Check, Act

Q10. Success of JIT depends upon a lot of ________ and _______.

a) Preparation and committed implementation

b) Teamwork and technology

c) Cooperation and effort

d) Information technology and planning

Q11. Write short notes on the following :

(I) CPM Vs. pert technique

(II) Total slack

(III) Advantages of matrix organization

(IV) Commission of projects

Q12. a. How would operations strategy for a service industry be different if any from that for a manufacturing industry? (It’s an example & explains)

a) What are the levels of aggregation in forecasting for a manufacturing organization? How should this hierarchy of forecasts be linked and used?

Q13. How would forecasting be useful for operations in a BPO (Business processes outsourcing) unit? What factors may be important for this industry? Discuss.

Q14. A good work study should be followed by good supervision for getting good results. Explain with an example.

Q15. What is job evaluation? Can it be alternatively used as job ranking? How does one ensure that job evaluation evaluates the job and not the man? Explain with examples?

Q16. What is the impact of technology on jobs? What are the similarities between job enlargement & job rotation? Discuss the importance of training in the content of job redesign? Explain with examples?

Q17. What is internet connectivity? How is it important in to days business would with respect to materials requirement planning & purchasing? Explain with examples?

Q18. Would a project management organization be different from an organization for regular manufacturing in what ways? Examples.

Q19. How project evaluation different from project appraisal? Explain with examples



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