Dolly Daleja continued to drum her fingers on her desk


Organizational Behaviour


Dolly Daleja continued to drum her fingers on her desk


Case Studies

Case (20 Marks)

  1. Dolly Daleja continued to drum her fingers on her desk. She had a real problem and wasn’t sure what to do next. She had a lot of confidence in Sunny Master, but she suspected she was about the last person in the office who did. Perhaps if she ran through the entire story again in her mind she would see the solution. Dolly Raheja had been distribution manager for Raheja Industries for almost twenty years. An early brush with the law and a short stay in prison had made her realize the importance of honesty and hard work. Raheja had given her a chance despite her record, and Dolly Raheja had made the most of it. She now was one of the most respected managers in the company. Few people knew her background. Dolly Raheja had hired Sunny Master fresh out of prison sixmonths ago. Dolly Raheja understood how Sunny Master felt when Sunny Master tried to explain his past and asked for another chance. Dolly Raheja decided to give him that chance just as Henry Raheja had given her one. Sunny Master eagerly accepted a job on the loading docks and could soon load a truck as fast as anyone in the crew. Things had gone well at first. Everyone seemed to like Jack, and he made several new friends. Dolly Raheja had been vaguely disturbed about two months ago, however, when anotherdock worker reported his wallet missing. She confronted Sunny Master about this and was reassured when Sunny Master understood her concern and earnestly but calmly asserted his innocence. Dolly Raheja was especially relieved when the wallet was found a few days later. The events of last week, however, had caused serious trouble. First, a new personnel clerk had come across records about Jack’s past while updating employee files. Assuming that the information was common knowledge, the clerk had mentioned to several employees what a good thing it was to give exconvicts like Sunny Master a chance. The next day, someone in bookkeeping discovered some money missing from petty cash. Another worker claimed to have seen Sunny Master in the area around the office strongbox, which was open during working hours, earlier that same day. Most people assumed Sunny Master was the thief. Even the worker whose wallet had been misplaced suggested that perhaps Sunny Master had indeed stolen it but had returned it when questioned. Several employees had approached Dolly Raheja and requested that Sunny Master be fired. To her dismay, Dolly Raheja found that rethinking the story did little to solve his problem. Should she fire Sunny Master? The evidence, of course, was purely circumstantial, yet everybody else seemed to see things quite clearly. Dolly Raheja feared that if she did not fire him, she would lose everyone’s trust and that some people might even begin to question her own motives.

Answer the following question.

Q1. Explain the events in this case in terms of perception and attitudes. Does personality play a role?

Q2. What should Dolly Raheja do?

Q3. Should she fire Sunny Master or give him another chance? Explain your answer with reasons.

Q4. Explain the differing perceptions at Raheja Industries?

Case (20 Marks)

Mrs Jessy was recently promoted to head the accounting department in Souza manufacturing Company. She had worked in the same department for 12 years and when Mr, Sewbert the previous manager retired, she was asked to all the position. It has now been about 3 months since Mrs. Jessy has been promoted, and there has been several misunderstandings between her and the Vice President, Accounting and Finance Mr. Arun.The misunderstanding pertained to the way Mrs. Jessy “ran” the accounting department. The Vice President wanted Mrs. Jessy to handle all the day today issues and felt that she was not assertive enough in assuming her new

responsibilities. There were instances where Mrs. Jessy failed to get things done on time: was not following up on other people’s duties; and always waiting to be told what to do instead of initiating action. You have been invited as a consultant and asked to look into the problem and give your suggestions. Being an expert in the field of OB, you met Mrs. Jessy to and out what she feels about Mr. Arun, the Vice President and her new position as Manager Accounts. She says that the vice president does not appreciate her abilities and that what is lacking in her present job is the direction of her superior, Mr. Arun. She on her part is willing to do whatever needs to be done. Mrs Jessy wants to do a good job but not becoming an autocrat that Mr. Arun wants her to be. Mrs. Jessy says she likes her new job but does not know if her career is moving in the right direction. This comes from a person who has been promoted just 3 months back. As an OB consultant, you have decided that it would be helpful to assess Mrs. Jessy’s and Mr. Arum’s personality type by administering the MyersBriggs Type Indicator. Mrs. Jessy’s score indicate that she is more Sensing/Thinking type and Mr. Arun is an intuiting/Thinking type.

Answer the following question.

Q1. What are the problems witnessed in the above case.

Q2. What is Myers Briggs Type indicator?

CASE (20 Marks)

Tata Cummins Limited (TCL) is a 5050 joint venture between Tata Motors and Cummins Engine Co., Inc., USA. Tata Motors is the largest manufacturer of commercial vehicles in India, and Cummins Engine Co. is the largest 200+ HP diesel engine manufacturer in the world. The Joint Venture was incorporated in October 1993 and commercial production commenced on January 1, 1996. The vision of TCL is to be widely acknowledged and benchmarked as one of the best companies in the world. The company, thus, abides by the following core values: ? Care for customers ? Obsession for quality ? Care deeply about people ? Do what’s right and not what’s convenient ? Guarantee product leadership ? Responsible citizenship ? Relentless improvement TCL is a QS 9000 company. TCL Jamshedpur boasts of state of the art, fully air conditioned

diesel engine plant, with a computerized Building Management System for safety and energy conservation. The plant has five major components manufacturing lines for Cylinder Block, Cylinder Head, Connecting Rod, Crankshaft & Camshaft, with the best measuring and gauging instruments to assure Consistent Quality. TCL has very strong systems and IT infrastructure for controlling and facilitating its operations. To further increase overall efficiency and visibility of information, Oracle Applications and a web based Supply Chain Management System have been implemented in June 2000. Products The low emission Diesel Engines manufactured by Tata Cummins are for use in a new generation of Tata Motors Ltd’s Medium and Heavy Commercial Vehicles. The engines conform to EUROI, EUROII & EUROIII standards for emissions. The 78 to 235 Horsepower engines have a high power to weight ratio and will enable Tata Motors Ltd. access new markets worldwide with its advantage of emissions, power, oil consumption and durability. Plant Tata Cummins has a modern manufacturing facility located adjacent to Tata Motors Ltd., designed by Kevin Roche, John Dinkeloo Associates of USA and C. P. Kukreja Associates of Delhi. The unique plant comprises a fully airconditioned 182 x 186 m building with precast concrete coffer roofing and 15 x 15 m bays. The North and South walls are of glazed curtain glass. Features such as a PLC controlled Fire Detection / Suppression System, Skylights and Building Management System ensures high levels of Safety and Energy efficiency. 5 | P a g e Organizational Strategy At Tata Cummins, the organizational strategy is designed by the leadership team which includes the top management and the department heads. The department goals are then formulated in accordance with the organizational goals. These goals are reflected in a document called ‘GoalTree’. The tree also contains the action plan, the schedule for achieving the goals, and the persons responsible for achieving them. As per the GoalTree, the three organizational goals for 2005 are: ? Grow Sales to 853 crores ? Improve PBIT by 10% over last year and achieve 25% ROANA ? Achieve and Sustain the respect of all Stake Holders The organizational goals are broken down to the strategies. The initiatives for implementingthe strategies are then identified. The responsibility for implementing these initiatives is then assigned to respective departments. Further, the tentative deadlines are also reflected. The targets are reviewed quarterly.

Answer the following question.

Q1. Do the core values, really influence and have a impact on organizational development ?Explain.

Q2. Is organizational development depended internally on employees and externally influenced by customers? Discuss

Case (20 Marks)

Sunder singh had studied only up to high school. He was now 32 years of age, lived alone in a rented room, and worked together eight hour shift at on e petrol pump, then went to the other one for another eight hour shift. He had a girlfriend and was planning to marry. One day when he returned to work, he got a note from his girlfriend that she was getting married to someone else and he need not bother her. This was a terrible shock to sunder singh and he fell apart. He stopped going to work, spent sleepless nights, and was very depressed. After a month, he was running low on his savings and approached his earlier employers to get back his job, but they

would not give him a second chance. He had to quit his rented room, and sold the few things that he had. He would do some odd jobs at the railway station or the bus terminus. One day, nearly two years ago, he was very hungry and did not have any money and saw a young man selling newspapers. He asked him what he was selling and he told him about Guzara(an independent, non profit, independent newspaper sold by the homeless and economically disadvantaged men and women of this metro city). Sunder singh approached the office and started selling the newspaper. He did not make lot of money, but was good at saving it. He started saving

money for a warm jacket for next winter. He was reasonably happy; he had money to buy food, and no longer homeless and shared a room with two others. One day, with his savings he bought a pair of second hand Nike shoes from the flea market. Sunder singh is not unique among low income consumers, especially in large cities, in wanting and buying Nike shoes. Some experts believe that low income consumers too want the same products and service that other consumer wants. The working poor are forced to spend a disproportionate percent of their income on food, housing, utilities and health care. They solely rely on public transportation, spend very little on entertainment of any kind, and have no security of any kind. Their fight is mainly for day to day survival.

Answer the following question.

Q1. What are the features of low income consumers?

Q2. How would you differentiate a low income consumers and high income consumers?


Dolly Daleja continued to drum her fingers on her desk


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