What can Mary Roberts do about the resentful senior employees

Principles and Practice of Management


What can Mary Roberts do about the resentful senior employees


CASE STUDY (20 Marks)

Mary Roberts had been with the company three years when she was promoted to manager of the tax department which was part of the controller’s division. Roberts started with the company when she graduated from college as an accounting major. She entered the organization as a management trainee, and during the one year program she demonstrated considerable leadership ability as an informal leader her peers. Mary also impressed many senior managers in the company with her sense of responsibility and her willingness to work hard. All of her training assignments were completed on time with considerable skill for an inexperienced person. Since she was very interested in tax accounting, Roberts was assigned to the tax department to be developed further as staff

accountant. Within four months she became a supervisor of ten staff as staff accountants to fill a vacancy created by an unexpected early retirement. Her superior believed her to be the most qualified individual to fill the position even though others in the department had more experience in tax accounting. None, however, demonstrated leadership ability or the commitment to work that Mary possessed. The tax department manager was promoted to fill a vacancy in the financial planning department eight months later, and he recommended to the controller that Mary Roberts be promoted to fill the position he was leaving. He mentioned that her work was excellent and that she was a very effective supervisor. The tax department had 45 employees including 3 supervisors, 10 clerical employees, and 3 typists. Several people in the department were senior personnel with 10 to 30 years of experience in tax work. Some of these were more technically knowledgeable in taxation than Mary. There was some resentment in this group that so young a person was made a department head, and three of these people were particularly upset because they desired the promotion and felt they deserved it. What made them even more upset was the fact that the tax manager did not discuss the promotion with them.

Answer the following question.


Q1. What can Mary Roberts do about the resentful senior employees?


Q2. Can higher management do anything to help Roberts make the transitions to greater responsibility? Explain.


Q3. Will her lack of technical knowledge hinder Mary’s managerial effectiveness? Justify.


Q4. Should Mary’s superior have discussed the promotion with the senior employees before announcing it? Explain

What can Mary Roberts do about the resentful senior employees


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