Identify the three sources of Mr. Basu’s
Business Communication 1
Q1. Identify the three sources of Mr. Basu’s information.
Q2. Discuss the main filter involved in this case.
Q3. What should Mr. Basu have done to avoid the misunderstanding.
Q4. Who is to blame for this communication gap? And Why?
a) What is Fuzz?
b) Rewrite the given case study in a succinct manner.
c) Do you believe that some people are born writers? Justify
Q5. Assume you are working as an operator at a call centre in India and are receiving irate calls from Americans and Lodoners. How would you handle such calls? Conceive a short conversation between you and your client, and put it on paper.
Q6. “Keep your cool.” What does this mean in term of conversation control?
Q7. Do you agree with the view that such abusive happenings on the telephone do not have any impact on business? Justify.
Q8. Analyse the reasons for Arvind Pandey’s dilemma.
Q9. Does Arvind Pandey really face a dilemma ?
Q10. In your view what should Arvind Pandey do ? Should he disclose it to his German Vice President ?
Need Answer Sheet of this Question paper, contact
ARAVIND – 09901366442 – 09902787224
We are a team of highly committed professionals, who aim at helping Clients to achieve their Goals. We believe in establishing long-term relationships with our clients by delivering value added services of high quality. We are sensitive to our Clients requirements without compromising on values like Integrity and trust. Understanding the abilities, offering them Quality services and meeting our client’s requirements at the right time are our Forte.
We are in to this business since 14 years. And we are providing case study Answers, Assignment solutions, Multiple Question Answers and Project Reports of more than 40 + International B School (Indian and Foreign Universities)
Currently we are having more than 2, 00,000 Case study Answers. And 4,000 newly created Project Reports.
We are global leader in providing help to students for their assignments, projects, homework, Dissertation etc. Our ultimate aim is students best results and there long term relation with us. Our services are focused on, on time delivery, superior quality, creativity, and originality for every assignment we do.