A manufacturing company was importing raw material for production.

Human Resource Management

A manufacturing company was importing raw material for production.

Case Studies

CASE STUDY (20 Marks)

In one public undertaking, a line manager was appointed as the chief of personnel. Within a year after taking up the assignment, he had to sign a wage agreement with the workers’ union. The union at the time was dominated by non-technical staff. The union’s charter of demands favored the interest of the dominant member’s groups. It asked for a significant revision in the gardener’s pay, but was not equally vocal in pressing for the increase in the pay scales of the workers in certain technical grades. The management conceded these demands because the union cooperated with them in keeping the burden of the pay revision well within the guidelines of bureau of Public Enterprises (BPE) Once the agreement was signed and communicated to the employees/members by the management and the union respectively, there was commotion among the technical employees. They walked out of the union and formed a separate technical staff union. They marched round the company premises holding placards, which read, “Here grass cutters get more than the gas cutters” In the engineering assembly unit till the pay revision occurred, welding was a highly rated job.

But not any longer.

Answer the following question.


Q1. Was the action of union management justified and why?


Q2. . Forming a separate union was both right and wrong. Explain


Q3. What are the legal implications of forming a separate union?


Q4. If you were in the place of management, what factors would you like to consider before finalizing the wages.

CASE STUDY (20 Marks)

M/s AZC Private Limited is an entity that is focusing of Information Technology delivery on the front of Mobile Technology. They have close to 5800 employees who are facing issues in regards to facing the customers whilst delivering projects at the customer location. On account of not being able to deliver, the employees are resigning in large numbers. The HR team has been able to provide a metric to the CEO and COO, who in turn after a brain storming with the HR and Delivery team have said that either the employees be trained in the domain that the customers want them to work on or the project would be withdrawn from AZC Private Limited. The CEO and COO also found that the morale of the employees was low on account of a multitude of reasons. The HR team has also assessed the same through the internal survey that they had recently. HR in its dossier to the CEO and COO had suggested a multitude of changes to ensure reduction in attrition, besides, ensuring high morale of the employees..

Answer the following question.


Q1. What type of training and development plan and strategy would you as the HR Head suggest to the CEO and COO?


Q2. What would you suggest should be the behavioral training inputs that should be provided to ensure a higher morale of the employees?

CASE STUDY (20 Marks)

A manufacturing company was importing raw material for production. The company was incurring huge losses due to delay in import clearance of raw material as Custom had introduced a new system of clearance of imported cargo through EDI. Mr. Rajan, who was an old employee of the company, was the in charge of clearance team. He was very diligent, honest and an asset to the company. But somehow, he was reluctant to switch over to the electronics clearance system of customs. He firmly believed in custom clearances of stores through hard copies of Bill of entry. He was due for promotion. But his later performance was denying him the promotion. Company wanted to help him.

Answer the following question.


Q1. What may be the reason for adopting the same old procedure by Mr. Rajan.


Q2. Debate as a HR Manager, how will you help Rajan so he does not loose promotion?

CASE STUDY (20 Marks)

Progressive Chemical Industries Ltd is engaged in Manufacturing and export of specialty chemicals, having turnover of Rs 300 crores. The Company is growing and having good export orders. The CEO is in mood to expand the business and aiming to reach turnover of Rs 1000(thousand) crores in next 5 (five) yrs. The CEO is worried about the increase in input costs and workers’ demands. Union has threatened to go on strike indefinitely. Union has demanded 50% increase in salary and other benefits, But is not agreeing to link it to productivity. It has also raised issues like unsafe, hazardous working conditions, leakage of poisonous gases affecting the health of workers. The consultant has advised the CEO to be strict and take strict action against the erring employees and be ready to declare lockout if situation warrants.

Answer the following question.


Q1. What are the various laws which could be applicable in the above problems?


Q2. Do you feel management policies/practices are right?


Q3. As a HR Head how would you convince the Union and workers?


Q4. Prepare a draft agreement for the above situation which could be acceptable for Management and Union.

A manufacturing company


Image result for raw material for production.

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