Assuming that these four people
Organizational Behavior 1
Q1. What performance problems is the captain trying to correct?
Q2. Use the MARS model of individual behavior and performance to diagnose the possible causes of the unacceptable behavior.
Q3. Has the captain considered all possible solutions to the problem? If not, what else might be done?
Q4. Identify the stressors in John Breckenridge’s life. Which ones could he have prevented?
Q5. What were the results of the stress? Would you consider these to be typical to stress situations and lifestyle choices John made, or was John Breckenridge unlucky?
Q6. Assume you are a career coach retained by John Breckenridge to guide him through his next decisions. How would you recommend that John modify his lifestyle and behavior to reduce stress? Should he change jobs? Do you believe he is capable of reducing his stress alone? If not, where should he seek help?
Q7. What type of team was formed here? Was it necessary, in your opinion?
Q8. Use the team effectiveness model in Chapter 9 and related information in this chapter to identify the strengths and weaknesses of this team’s environment, design, and processes.
Q9. Assuming that these four people must continue to work as a team, recommend ways to improve the team’s effectiveness.
Q10. Identify the different conflict episodes that exist in this case. Who was in conflict with whom?
Q11. What are the sources of conflict for these conflict incidents?
Q12. What conflict management style(s) did Lapierre, the international team, and Gushin use to resolve these conflicts? What style(s) would have worked best in the situation?
Q13. Contrast Hillton’s earlier corporate culture with the emerging set of cultural values.
Q14. Considering the difficulty in changing organizational culture, why did Hillton’s management seem to be successful at this transformation?
Q15. Identify two other strategies that the city might consider to reinforce the new set of corporate values.
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