NIBM – BPO Management-It is apparent that emerging technologies and economic activity

It is apparent that emerging technologies and economic activity

BPO Management

Questions:

Q1. It is apparent that emerging technologies and economic activity continue to change the face of BPO. Business process outsourcing manages to drive a range of efficiencies in a number of different types of organizations.  A wide variety of organizations will continue to benefit from BPO in these austere times which can also support a collaborative approach to contract negotiations. Write on a success story of any BPO company.

Q2. What practical techniques you will adopt for researching customer service activities for home appliances?

Q3. If you are owner of a jewelry shop, what sales contest will you undertake for selling your product offering incentives in the form of prices or awards or campaign for contest prizes such as cash awards, merchandise prizes, travel or privilege awards?

Q4. How probable consequences of a protracted price war can be avoided? Give examples of two industries making bath soaps. What consequences you foresee if such price wars are not avoided on time?

Q5. What practical techniques you will adopt for researching customer service activities for home appliances?

Q6. What makes you unique by positioning advantage if you are concerned with a business of selling gift articles?

Q7. How will you manage operations processes of your firm by introducing robots in place of human and then achieving customer demands with less financial burden?

Q8. If you intend to ship perishable items for export, what will be your packing and labeling procedures for your shipment? Highlight your answer regarding loading and unloading dock, how and when payments will be made inclusive of all shipping procedures?

Q9. Organizational Leadership and Supervision is a highly individualized, practical and people oriented approach to practice of supervision. If you are a business man of a dealing in leather products, what will be your supervision strategy to increase sales of your product in the market.

Q10. As an Advertisement Manager of a National Daily, how will you plan your advertising inclusive of the budget and marketing programme to compete with other dailies to emerge successful? (Take an example of any daily of your choice).

Q11. Customers want efficient, accurate responses to their enquiries. How can you or will you provide them with the high quality service that they expect, as well as your need to control costs at the same time. How are you going to provide your sales and customer service staff with the right customer information, in the right place, at the right time? (Take an example of any Telecom Service provider to substantiate your answer).

Q12. Retail management : As a retail manager how will you achieve business by decision making focused on price offer and demand pressure from customers on availability of the product? Examine the strategy you will adapt on retail chain business. (BigBazar)

Q13. Logistics & Supply chain Management How will you choose a location as a bet on your future of your business, anticipating where future customers will be located in order to adequately service their needs? (Choose a suitable supply chain in your locality to justify your answer).

 

 

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