Many Google Apps enterprise users out there are scratching their heads

Business Communication

 

Many Google Apps enterprise users out there are scratching their heads

Case Studies

CASE STUDY (20 Marks)

Many Google Apps enterprise users out there are scratching their heads about using Google+. “How can I use this in my organization?” “Is it securing enough for internal communication?” Or simply, “What is Google+?” Since this is a hot topic among our clients, it is worth reviewing Google+ Best Practices as well as Domain Security Considerations to see if it is a good fit for your organization and culture. Let’s start out with some of the Google+ basics. We think of Google+, not as another version of Facebook where people are posting status updates like what they ate for breakfast, but as a virtual meeting place, where colleagues can share ideas, info, and collaborate in realtime or on their own time, ultimately bringing people together to share knowledge. And we all know that two (or more) heads are better than one! On Plus, companies and users can create their profiles to introduce themselves to colleagues they may not have met yet, follow others who provide interesting content in their industry or just interesting content in general. Associates can “hang out” on a video conference, while sharing screens or Google Docs, and even chat back and forth. The cool thing here is that Plus is integrated into the Google Apps world that users are already familiar with, and it continues to become more and more integrated with the GA user experience, it’s not just another tool. And did I mention it is fun? Now, before we get to the fun stuff, let’s review a few things from the domain security perspective. First of all, it is important to note that Google+ is platform with public facing capabilities. We usually hear from our customers that they have a lot of concern around the fact that Google+ is not a companyonly platform. This can be a showstopper for many organizations. However, it may be helpful to think about this concern much like those of any other social media or messaging platform. The same risks for publishing internal content to the public exist whether the user accidentally sends an internal email to the wrong person, tweets about something internal, or posts about it in Facebook, as exist in Google+ today. So using Plus, in fact, is no different from using the other tools, there are risks, but the company can do many things to prepare their users and preventing these risks from happening.

Answer the following question.

Q1. What is Google+? Discuss its importance in internal communications.

Q2. Give your comments on “Google+ is not a company only platform”

CASE STUDY (20 Marks)

Sushma works in Infosoft solution pvt ;td. She works there as a project leader. Occasionally her job demands coming early for her duties or stay late till evening hours. Once she was handling two projects simultaneously and on one such day she had convened a meeting with her team members regarding project delivery. She had called her team members at 0800 hours. Sushma is a disciplinarian and generally she follows duty timings strictly. Discipline starts with me, was her firm principle. She had made a habit of coming five minutes early at least. However on that day she could not make at the scheduled meeting time of 0800 hours and she was worried that her reputation could be at stake. Time was 0805 hours and she reached main gate of her company. Hurriedly she swiped her card and rushed towards board room. That time few housemen were doing cleaning. One of the housemen had spread soap solution on the floor. Unaware of what is on the floor, she continued to rush to the board room. The floor was made of marbles and soap solution was sprinkled over it. Sushma could not control her balance on the slippery floor and fell down. Slippery floor dragged her a couple of feet further. The impact was so strong that she wailed loudly. Her team members rushed to help her.

                                                                                                                                                                                             3/2/2017                                    Aeren Foundation

Somehow she could get up and she was taken to the hospital. It was discovered that her hip bone was broken. As a result, she was immobile for about two months because of the injury. Later in investigation, it was revealed that the housemen who was cleaning the floor has not put the sign board

“CAUTION: FLOOR is WET.

Answer the following question.

Q1. What was the major cause of the accident?

Q2. What would happen to sushma’s reputation after the incident?

Case (20 Marks)

Josh has recently been promoted to regional manager for an investment firm. He feels very secure with the finance part of his job but feels pressure with the new promotion requirements. He will need to present bimonthly speeches to top management, run daily

meetings, and write dozens of memos and reports. He must also give motivational seminars at least twice a year to his department heads. Josh would like to improve his writing skills and make his presentations clear, concise, and motivational.

 Answer the following question.

Q1. What suggestions would you give Josh to help make his presentations more professional and interesting?

Q2. What would you suggest to help him see the value of speaking and writing well?

CASE STUDY (20 Marks)

The Charity’s internal communication systems have been growing rapidly since it was started as a small regional pilot in 1999 with only five Advisors. It now has 80 staff and capacity to handle up to 46,000 registered clients each year. Number of up and coming legislative changes will ensure the continued increase in demand for The quit group’s services. As demand increases The Quit Group will need to continue to scale their services in a cost effective efficient manner. Due to its rapid growth, The Charity’s internal communication systems were lagging behind the pace of change. However, like many NGOs, the quit group faced the additional problem of tight budgets and staffing when implementing a solution. Communications staff was aware that they put significant effort into engaging with external audiences through mass media advertising and external public relations. It was important to put a similar level of effort into communicating with their internal audiences as well. The challenge was to do this in a simple and inexpensive way… Due to rapid growth, their internal communication systems were lagging behind the pace of change. In 2006 a staff satisfaction survey was conducted which revealed a number of problems with internal communications: Email overload. Very few Contact Centre staff were reading emails. A number of tests were conducted where emails (that people would feel compelled to respond to) were sent out…but the response was very low. Limited communications channels upwards. There were concerns amongst Contact Centre staff about a lack of communication channels upwards….they felt they didn’t have a voice. Inconsistent cascade of information via managers to their teams. Face to face communications were often failing as team meetings were frequently being cancelled due to high volumes of incoming calls. Excessive adhoc communications. Staff in the Contact Centre and team leaders were feeling overwhelmed by adhoc communications coming at them from all angles. Timing of communications. A considerable amount of internal communication was being carried out by the Training Team who wanted to ensure all Contact Centre staff were implementing important information in their daily interactions with callers. However, due to training schedules, some teams were receiving information weeks ahead of others. As well as addressing the above issues, the quit group had the following additional internal communications objectives: Culturally appropriate communications. The quit group is a multicultural organisation with a high percentage of Maori and Pacific Island staff. Culturally sensitive and appropriate communications are therefore important. Communicating effectively with part time staff. The quit group have a high proportion of parttime staff. It was important to communicate effectively with both part time and full time staff. Measuring communications effectiveness. Little measurement was being undertaken by the quit group. They wanted to address this to determine the effectiveness of their communications initiatives. The Quit Group worked closely with Snap Communications to develop a solution that met all of its communications objectives

Answer the following question.

Q1. How the quit group met its internal communications objectives. Explain.

Q2. Give an overview of the case.

 

Many Google Apps enterprise users out there are scratching their heads

 

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