The Indian Call Center Journey

The Indian Call Center Journey

Emergence of Call Centers in India, HR Problems faced in the Indian Call Centers, evolution of Call center industry in India

The case provides a detailed insight into the reasons behind the Indian Call Center (CC) industry in not being as successful as was expected by analysts. Outlining the CC industry history, concept and functioning, the industry’s problems on the human resources front are explored in detail.     

Issues:

» Emergence of Call Centers in India, HR Problems faced in the Indian Call Centers, evolution of Call center industry in India

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