The eSeva Project – Providing G2C Services in Andhra Pradesh (India)
Identify the relevant areas in which e-government initiatives can be helpful in a large state of a developing country.
The case discusses eSeva (Electronic Service), an e-government project initiated by the state government of Andhra Pradesh (GoAP) in India. The eSeva project aimed at integrating and offering a wide range of government to citizen (G2C) services at a single location. The case highlights the objectives of the eSeva project. It provides detailed information on the implementation of the project, its IT architecture, and the hardware and software used. The case describes the G2C services offered by the GoAP and the benefits reaped by the citizens and the GoAP after the implementation of the project.
» Identify the relevant areas in which e-government initiatives can be helpful in a large state of a developing country.
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