Mumbai’s Dabbawalas – An Entrepreneurial Success Story
How an entrepreneurial venture starts. The reasons behind the success of an enterprise.
The Dabbawalas who provide a lunch delivery service in Mumbai have been in the business for over 100 years. In 1998, Forbes Global magazine conducted an analysis and gave them a Six Sigma rating of efficiency. The case examines how the Dabbawalas operate. It describes their delivery process and coding system and how they work as one team to achieve a common goal. The case also explores the future of the Dabbawalas’ service in light of the changing environment.
» How an entrepreneurial venture starts. The reasons behind the success of an enterprise. How a traditional business can survive threats from the external environment through the years.
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