How employee’s behavior was influenced by the contents of messages delivered

 

Business Communication

 

How employee’s behavior was influenced by the contents of messages delivered

 

Case Studies

CASE STUDY (20 Marks)

A SnapComms quiz containing two or more questions was sent out as a follow up to IQ Direct to test for understanding of each bulletin’s content. (The control group was asked the same questions by email, but there were too few responses from those employees to yield any significant data). Not only did employees score full marks in 7495% of cases, but the Internal Communications team was also pleasantly surprised to find that staff enjoyed taking the quizzes. They had assumed that employees wouldn’t like completing them as it would remind them of being in school. What actually transpired was that staff felt better equipped to do their jobs. “SnapComms is brief, exactly to the point and simple to understand…the quiz is also helpful as it shows how much we understood after answering the questions.” Pilot group employee. Throughout the pilot, the Internal Communications team consistently assessed the extent to which employee  behavior had been influenced by the content of the messages delivered tothem. The pilot team looked at four different procedures relating to those messages and conducted pre and post pilot surveys. While there were significant increases in the level of readership, understanding of messages, satisfaction with amount of content and ease of use of the knowledge management system, they discovered that there was a much smaller improvement in how employees rated the messages in terms of helping them to do their job and that more work needed to be done to align the content of the message to the nature of customers’ calls.

Answer the following question.

Q1. How employee’s behavior was influenced by the contents of messages delivered to them. Explain.

Q2. How the staff felt better equipped to do their jobs. Discuss,

CASE STUDY (20 Marks)

Many Google Apps enterprise users out there are scratching their heads about using Google+. “How can I use this in my organization?” “Is it securing enough for internal communication?” Or simply, “What is Google+?” Since this is a hot topic among our clients, it is worth reviewing Google+ Best Practices as well as Domain Security Considerations to see if it is a good fit for your organization and culture. Let’s start out with some of the Google+ basics. We think of Google+, not as another version of Facebook where people are posting status updates like what they ate for breakfast, but as a virtual meeting place, where colleagues can share ideas, info, and collaborate in real time or on their own time, ultimately bringing people together to share knowledge. And we all know that two (or more) heads are better than one! On Plus, companies and users can create their profiles to introduce themselves to colleagues they may not have met yet, follow others who provide interesting content in their industry or just interesting content in general. Associates can “hang out” on a video conference, while sharing screens or Google Docs, and even chat back and forth. The cool thing here is that Plus is integrated into the Google Apps world that users are already familiar with, and it continues to become more and more integrated with the GA user experience, it’s not just another tool. And did I mention it is fun? Now, before we get to the fun stuff, let’s review a few things from the domain security perspective. First of all, it is important to note that Google+ is platform with public facing capabilities. We usually hear from our customers that they have a lot of concern around the fact that Google+ is not a company only platform. This can be a showstopper for many organizations. However, it may be helpful to think

about this concern much like those of any other social media or messaging platform. The same risks for publishing internal content to the public exist whether the user accidentally sends an internal email to the wrong person, tweets about something internal, or posts about it in Facebook, as exist in Google+ today. So using Plus, in fact, is no different from using the other tools, there are risks, but the company can do many things to prepare their users and preventing these risks from happening.

 

Answer the following question.

Q1. What is Google+? Discuss its importance in internal communications.

Q2. Give your comments on “Google+ is not a company only platform”

CASE STUDY (20 Marks)

Sushma works in Infosoft solution pvt ;td. She works there as a project leader. Occasionally her job demands coming early for her duties or stay late till evening hours. Once she was handling two projects simultaneously and on one such day she had convened a meeting with her team members regarding project delivery. She had called her team members at 0800 hours. Sushma is a disciplinarian and generally she follows duty timings strictly. Discipline starts with me, was her firm principle. She had made a habit of coming five minutes early at least. However on that day she could not make at the scheduled meeting time of 0800 hours and she was worried that her reputation could be at stake. Time was 0805 hours and she reached main gate of her company. Hurriedly she swiped her card and rushed towards board room. That time few housemen were doing cleaning. One of the housemen had spread soap solution on the floor. Unaware of what is on the floor, she continued to rush to the board room. The floor was made of marbles and soap solution was sprinkled over it. Sushma could not control her balance on the slippery floor and fell down. Slippery floor dragged her a couple of feet further. The impact was so strong that she wailed loudly. Her team members rushed to help her. Somehow she could get up and she was taken to the hospital. It was discovered that her hip bone was broken. As a result, she was immobile for about two months because of the injury. Later in investigation, it was revealed that the housemen who was cleaning the floor has not put the sign board “CAUTION: FLOOR is WET.

 

Answer the following question.

Q1. What was the major cause of the accident?

Q2. What would happen to sushma’s reputation after the incident?

 

CASE STUDY (20 Marks)

 

CASE STUDY

 

Answer the following question.

Q1. Design a creative letter head for your institute. Create a logo on your own.

Q2. A college library intends to buy display boards and racks. Draft a letter by the college principal, asking for quotations form ruby displays ltd.

Q3. Make a synopsis to be submitted to your college on the topic “perception of youth towards politics”

Q4. Prepare a set of arguments on reservation for OBCs: a boon or bane for the country.

 How employee’s behavior was influenced by the contents of messages delivered

 

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