Business Communication-Define Communication. How can you classify Communication? Q2. Explain ‘Space Language’. Q3. Differentiate between good listeners and bad listeners.

Define Communication. How can you classify

Business Communication

Multiple choices:

Q1. __________is an essential function of Business Organizations:

a. Information

b. Communication

c. Power

d. None of the above

Q2. Physiological Barriers of listening are:

a. Hearing impairment

b. Physical conditions

c. Prejudices

d. All of the above

Q3. Which presentation tend to make you speak more quickly than usual:

a. Electronic

b. Oral

c. Both ‘a’ and ‘b’

d. None of the above

Q4. What is the main function of Business Communication:

a. Sincerity

b. Positive language

c. Persuasion

d. Ethical standard

Q5. The responsibilities of the office manager in a firm that produces electronics spares is:

a. Everything in the office runs efficiently

b. Furniture and other equipment in the office is adequate

c. Processing all the incoming official mail and responding to some

d. All of the above

Q6. Labov’s Storytelling Model based on:

a. Communication through speech

b. Language learning

c. Group Discussions

d. None of the above

Q7. Diagonal Communication is basically the:

a. Communication across boundaries

b. Communication between the CEO and the managers

c. Communication through body language

d. Communication within a department

Q8. How to make Oral Communication Effective?

a. By Clarity

b. By Brevity

c. By Right words

d. All of the above

Q9. Direct Eye contact of more than 10 seconds can create:

a. Discomfort & Anxiety

b. Emotional relationship between listeners and speakers

c. Excitement

d. None of the above

Q10. Encoding means:

a. Transmission

b. Perception

c. Ideation

d. None of the above

Part Two:

Q1. Define Communication. How can you classify Communication?

Q2. Explain ‘Space Language’.

Q3. Differentiate between good listeners and bad listeners.

Q4. What are the different types of Business Reports?

Q5. What is Synopsis?

Q6. What should Mr. Sharma have done to avoid the misunderstanding?

Q7. Discuss the main features involved in this case.

Q8. Suppose you are working as an operator in a call centre in India and receiving calls from Americans and Londoners. How would you handle such calls?

Q9. Do you agree with the view such abusive happenings on the telephone do not have any impact
on business?

Q10. What is meant by Communication Barriers? How and why do they occur? What can be done to overcome the Barriers to Communication?

Q11. Define and explain the term Negotiation and also briefly explain the phases of Negotiation.

 

 

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