Principles and Practice of Management
The banking sector is still reeling under the impact. The new American Bank has been in India for the past twenty years with branches
Case (20 Marks)
The banking sector is still reeling under the impact. The new American Bank has been in India for the past twenty years with branches in metropolitan of the recent economic crisis cities. The bank can boast of various innovations in the field of consumer banking. Their customer service and finance divisions have been the best of all foreign banks. But the business going through a bad phase from last two years. The vice president asked Mahesh Rao, to draw together a small group to examine and recommend improvement in the current structure and managerial practices within the bank. Though Mahesh was, as manager, training and development, at a lower level then GMs and directors, the VP trusted his abilities to handle the training and improvements. In the month’s time Mahesh reported back with a plan for management training base on job structures. The plan was based on key performance areas identified for various levels and consisted of in-house and external programs. All development programs covered the key areas, which directly affect the performance and development of specific levels of manager. One hundred and twenty managers were earmarked to attend two three programs depending upon the analysis done by Mahesh. Over the next four months, almost 80% of the managers attended programs on managerial skill and on their specific area of work. By the end of these four months, most senior managers indicated that improvement in work place is visible. Most of the trainers themselves reacted positively
to the training program.
Answer the following question.
Q1. Agreement between boss and subordinates regarding their goals is vital for the success of Management by objectives. Comment.
Q2. What benefits can you expect from the training program based upon MBO.
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